Amanda Smith
Riverside,CA
Summary
Motivated server with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Marriage and Family Therapist Trainee
Life Source Affordable Counseling Services
2024.01 - Current
- Improved client relationships by actively listening and providing empathetic support during sessions.
- Developed individualized treatment plans for clients, resulting in more effective therapy outcomes.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients and their families.
- Conducted thorough assessments to identify client needs, informing development of tailored therapeutic interventions.
- Maintained detailed documentation of client progress, ensuring accurate records for future reference and continuity of care.
- Established rapport with diverse clientele by demonstrating cultural sensitivity and adapting therapeutic approaches accordingly.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance clinical skills.
- Addressed complex emotional issues with couples by employing Emotionally Focused Therapy techniques, fostering deeper connections and increased relationship satisfaction.
- Strengthened client coping skills by teaching mindfulness practices and stress reduction strategies.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Collaborated with other mental health professionals to create comprehensive treatment plans.
- Educated clients and families on the importance of mental health and self-care.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Countered problematic behaviour with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
- Performed individual and group psychotherapy and conducted teletherapy sessions to help clients pinpoint emotions underlying personal and relational conflicts.
Lead Server/ Shift Manager
Ruby’s Diner
2015.10 - Current
- Ensured customer satisfaction by remaining accessible and friendly
- Connect and support a diverse staff in their success within their job responsibilities
- Performed exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues
- Talent for quickly resolving conflict prior to escalation
- Skilled at anticipating, identifying, and fulfilling guest and team needs and clarifying special orders
- Mediated problematic situations and managed to solve all issues of this kind
- Success at multitasking while remaining professional and courteous in fast-paced environments
- Collected end-of-the-day financial reports and prepared revenue and prods to give to relevant stakeholders
Shift Leader
Del Taco
2022.10 - 2023.04
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Masters of Science - Counseling Psychology
California Baptist University
Riverside, CA12.2024
Bachelor of Arts - Psychology
University of California Riverside
Riverside, California06.2021
Associate of Arts - Psychology
Riverside City College
Riverside, California06.2018
Associate of Arts - Psychology
Los Angeles Harbor College
Wilmington, CASkills
- Restaurant Operation
- Customer Loyalty
- High-Volume Dining
- Transactions and Cash Handling
- Warm and Friendly
- Conflict and Complaint Resolution
- Multitasking
- Mental Health Assessment
- Attachment Theory Application
- Cognitive behavioral therapy
- Couples Counseling
- Motivational Interviewing
- Interpersonal Communication
- Goal Setting
Timeline
Marriage and Family Therapist Trainee
Life Source Affordable Counseling Services
2024.01 - Current
Shift Leader
Del Taco
2022.10 - 2023.04
Lead Server/ Shift Manager
Ruby’s Diner
2015.10 - Current
Masters of Science - Counseling Psychology
California Baptist University
Bachelor of Arts - Psychology
University of California Riverside
Associate of Arts - Psychology
Riverside City College
Associate of Arts - Psychology
Los Angeles Harbor College
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