Amanda Smith
Summerville,SC
Summary
I am an Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 5 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Retail Sales Associate versed in merchandising, display design and customer relations. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. High-achieving Sales Associate, as well as a Self-directed and self-motivated team player who also works well independently.
Overview
14
14
years of professional experience
Work History
Overnight Stocker
Wal-Mart Supercenter
Goose Creek, South Carolina
04.2023 - 01.2025
- Stocked grocery items overnight
- Pull expired items as well as damaged items from shelves
- Pull pallets
- Work in walk im refrigerator
- Lable overstock and then bin the items on the shelves
- Rotate stock
Clerk
UPS
Summerville, South Carolina
05.2020 - 08.2024
- Handled packages and corrected addresses as needed
- Processed damaged packages
- Unloaded feeder trailers and box trucks
- Assisted customers in finding their packages
- Package and send unknown items to a UPS overgood location
Cleaner Supervisor
Christian lady's cleaning
Charleston, South Carolina
05.2019 - 05.2020
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Promote good working relationships between cleaners by encouraging team spirit among colleagues.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Driver for the company, had to pick up other associates and drive to and from each location
Associate
Kangaroo
Spring Lake, NC
06.2015 - 12.2015
- Operated cash register with proficiency.
- Worked overtime shifts during busy periods.
- Provided professional and courteous service at all times.
- Rotated stock to maintain freshness.
- Unboxed new merchandise.
- Worked with customer service to resolve issues.
- Cleaned and straightened work area.
- Educated customers on product and service offerings.
- Count cash drawers at the beginning as well as the end of shift.
- Kept the store clean and maintained neat, orderly product displays.
- Built and maintained effective relationships with peers and upper management.
- Put up truck shipments and maintained organized stock shelves.
- Signed for food and beverage vendors when needed.
- Marked clearance products with updated price tags.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Stocked beverage cooler and made sure any expired items are discarded.
Crew Member
Sonic
Spring Lake, NC
04.2013 - 11.2014
- Maintained an organized work area to ensure efficient operations.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Stocked shelves and cases with new or transferred items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
Crew Member
McDonalds
Yankton, S.D.
11.2010 - 12.2012
- Maintained an organized work area to ensure efficient operations.
- Served food quickly for positive guest experiences.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Scrubbed and polished counters to remove debris and food.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packed fast food products in approved containers, cups, and bags.
Assistant Manager
Dollar Tree
Summerville, Sc
7 2017 - 10 2018
- Improved customer satisfaction and sales by working with store manager and colleagues.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Encouraged sales associates to cross-sell additional products and services to purchasing customers.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Oversaw daily operations of store, including inventory and supply restock, cash-handling and assisting customers.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Offered direction and gave constructive feedback to motivate team members.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Processed shipments and maintained organized stock shelves.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Maintained friendly and professional customer interactions.
- Built and maintained effective relationships with peers and upper management.
- Marked clearance products with updated price tags.
- Processed all sales transactions accurately and in a timely fashion.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Gardner Center Associate
Walmart
Sanford, North Carolina
2 2016 - 9 2016
- Assisted customers with product selection, inquiries, and purchases.
- Removed outdated products from shelves in accordance with company policy.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Lifted materials of varied weights on regular basis.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Completed day-to-day duties accurately and efficiently.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Whitesboro High
2010
Skills
- Cash handling accuracy
- Organized
- Detail-oriented
- Excellent multi-tasker
- Display design
- Strong communication skills
- Flexible schedule
- Customer service mindset
- Restocking
- Professional appearance
- Mathematical strengths
- Efficient
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Markdown/promotional procedures
- Store maintenance ability
- Residential construction
- Demolition
- Friendly and hardworking
- Dependable
- Creative
- Computer literate
- Inventory management
- Stock replenishment
- Shipment unloading
- Load sorting
Timeline
Overnight Stocker
Wal-Mart Supercenter
04.2023 - 01.2025
Clerk
UPS
05.2020 - 08.2024
Cleaner Supervisor
Christian lady's cleaning
05.2019 - 05.2020
Associate
Kangaroo
06.2015 - 12.2015
Crew Member
Sonic
04.2013 - 11.2014
Crew Member
McDonalds
11.2010 - 12.2012
Assistant Manager
Dollar Tree
7 2017 - 10 2018
Gardner Center Associate
Walmart
2 2016 - 9 2016
High School Diploma -
Whitesboro High