Amanda Valach

• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Answered incoming calls, took messages, and transferred calls to appropriate personnel.
• Processed payments and updated accounts to reflect balance changes.
• Greeted and directed patients
• Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
• Greeted patients, answered general questions and directed to appropriate provider.
• Developed and maintained a filing system for essential documents, improving office organization.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Scheduled and confirmed appointments.

• Provide leadership, direction, administration, and coordination of medical office activities.
• Plan and implement office systems, layouts, and equipment procurement.
• Design and implement office policies by establishing standards and procedures, measure results against standards, and make necessary adjustments.
• Establish and maintain effective working relationships with employees, policy-making bodies, third party payer, patients, and the public.

Key Accomplishment:

Adventist Midwest Management Services for Best Practice 2011- award for employee engagement.

• Maintained office services by organizing office operations and procedures.
• Defined procedures for retention, protection, retrieval, transfer, and disposal of medical records.
• Maintained office staff by recruiting, selecting, orienting, and training employees.
• Supported team members with coaching, counseling, and discipline.

• Maintained office budget by implementing cost reductions and developing reporting procedures.
• Created and revised systems and procedures by analyzing operating practices, and adjusting practices to suit team and workflow.
• Coordinated the preparation of reports, analysis of data, and identification of solutions.