Amanda Smith
Valrico,FL
Summary
High performing manager that was selected to sit at round tables with head of Darden, and won Hero of the Room award at my first conference for outstanding work, leadership, and sales. Created legendary guests and regulars, saved on labor and reduced costs, and created high volume sales. Trained team members through our 5 winning behaviors and was selected to open New Restaurants and take my assessment for Manager Partner
Overview
3
3
years of professional experience
Work History
Manager
Longhorn State Enterprises
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
A Crawford Mosley Highschool
Lynn Haven, FL06.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Project planning
- Performance management
- Shift scheduling
- Sales techniques
- Schedule preparation
- Policy implementation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Budget control
- Business development
- Product management
Timeline
Manager
Longhorn State Enterprises
04.2022 - Current
A Crawford Mosley Highschool
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