Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Smith

Danville,VA

Summary

Dynamic and results-driven Store Manager with extensive leadership experience, excelling in multi-unit operations and leadership development. Passionate about coffee culture and driving the change needed as a company to improve shareholder growth.

Overview

18
18
years of professional experience

Work History

Store Manager

Starbucks Corporation
Martinsville, VA
01.2022 - Current
  • Led two store openings (Commonwealth Blvd & Greensboro Rd), overseeing site launch, operational setup, staffing, and training.
  • Acted as Change Leader for district-level initiatives, aligning cross-functional teams to drive process improvements and adoption of new systems.
  • Manage a team of 20+ partners; coach, mentor, and develop staff to exceed sales, labor, and customer satisfaction targets.
  • Collaborate with district management on market analysis, promotional rollouts, and community engagement activities.

Store Manager

Old Navy (Gap Inc.)
Danville, VA
01.2017 - 01.2022
  • Directed all facets of store operations for a high-volume location; consistently surpassed sales goals and maintained strong KPIs in inventory control, shrink reduction, and visual merchandising.
  • Served as Loyalty Leader for the district, driving adoption of the GAP Rewards program through targeted team training and promotional campaigns.
  • Selected as District Manager-in-Training; supported leadership across 12 stores by delivering operational audits, best-practice sharing, and coaching on performance metrics.

Assistant Store Manager / Manager-in-Training

Lowe's Home Improvement
Danville, VA
01.2015 - 01.2017
  • Assisted in managing daily operations, including sales floor, receiving, and customer service functions.
  • Oversaw department-level P&L and labor scheduling to optimize productivity and customer experience.
  • Completed a comprehensive leadership development program, rotating through key operational areas and leading project teams for process improvement initiatives.
  • led a team of over 200

Assistant Vice President, Multi-Branch Leader

SunTrust Bank
Greensboro, NC
01.2013 - 01.2015
  • Directed operations, sales, and service delivery across multiple branches; coached branch managers and front-line staff to achieve revenue and retention goals.
  • Implemented standardized procedures that improved transaction accuracy and reduced operational risk.
  • Led district-level training programs on new product rollouts and compliance protocols.
  • Hired and trained new branch managers.
  • Led bi-weekly conference calls and weekly in-person meetings.
  • Weekly operations audits on branches.

Manager / Lead Teller Trainer & Operations Leader

Wells Fargo
Vinton, VA
01.2007 - 01.2013
  • Managed teller teams in 12 different branches, sales coaching, customer satisfaction, and regulatory compliance.
  • Developed and delivered teller training programs district-wide; improved training efficiency, and teller performance.
  • Served as Operations Leader, streamlining back-office processes, and facilitating cross-branch collaboration.

Education

Some College (No Degree) - Business Administration

Danville Community College
Danville, VA

High School Diploma -

Gearge Washington High School
Danville, VA

Skills

  • Multi-Unit and District Operations
  • P&L Management and Budgeting
  • Leadership Development and Coaching
  • New store openings and growth
  • Change Management and Process Improvement
  • Customer Experience and Loyalty Programs
  • Cross-Functional Collaboration
  • Training and Talent Pipeline Development

Timeline

Store Manager

Starbucks Corporation
01.2022 - Current

Store Manager

Old Navy (Gap Inc.)
01.2017 - 01.2022

Assistant Store Manager / Manager-in-Training

Lowe's Home Improvement
01.2015 - 01.2017

Assistant Vice President, Multi-Branch Leader

SunTrust Bank
01.2013 - 01.2015

Manager / Lead Teller Trainer & Operations Leader

Wells Fargo
01.2007 - 01.2013

Some College (No Degree) - Business Administration

Danville Community College

High School Diploma -

Gearge Washington High School

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Amanda Smith