Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Amanda Smith

Amanda Smith

Whitakers,NC

Summary

Knowledgeable and dedicated customer service professional with extensive and versatile experience in the healthcare and transportation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, accuracy and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

CDL Truck Driver

US XPRESS ENTERPRISES, INC
05.2024 - 06.2025
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Fostered positive working relationships with regular customers.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Cdl Driver/Dispatcher

Smithfield Hog Production Division
11.2023 - 05.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Directed dispatching, routing, and tracking of 9 fleet vehicles.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Input data into spreadsheets and databases.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.

OTR Team Truck Driver

New Prime Inc.
05.2022 - 07.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily DOT log and submitted corresponding documents.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed preventive maintenance checks and basic repairs to vehicles.

Covid-19 Intern

OIC Family Medical Center
10.2021 - 04.2022
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
  • Oversaw in-person and curbside patient registration and processing.
  • Assessed vitals while adhering to PPE requirements and other restrictions.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.

Peer Support Specialist

New Beginnings
03.2021 - 03.2021
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.

Personal Care Assistant

Private Individual
01.2020 - 02.2021
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Built strong relationships with clients to deliver emotional support and companionship.

Licensed Nursing Assistant

Merrimack County Nursing Home
03.2015 - 08.2019
  • Delivered high-quality care to patients in long-term care desirable facility.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Licensed Nursing Assistant

Hillsborough County Nursing Home
03.2008 - 05.2013
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

High School Diploma -

John Stark Regional High School
Weare, NH
06-2006

Certificate - Peer Support Specialist

NC HOPE
Raleigh, NC
01-2021

CDL-Class A - Commercial Drivers License

Prime Inc.
Pittston, PA
05-2022

Licensed - Licensed Nursing Assistant

MedPro Educational
Manchester, NH
01-2008

Skills

  • Strong interpersonal skills
  • Electronic medical records
  • Professional telephone demeanor
  • Multitasking and organization
  • HIPAA compliance
  • Customer service
  • Data entry
  • Clean MVR
  • Medical terminology
  • Teamwork and collaboration
  • Organizational skills
  • Effective communication

Timeline

CDL Truck Driver

US XPRESS ENTERPRISES, INC
05.2024 - 06.2025

Cdl Driver/Dispatcher

Smithfield Hog Production Division
11.2023 - 05.2024

OTR Team Truck Driver

New Prime Inc.
05.2022 - 07.2023

Covid-19 Intern

OIC Family Medical Center
10.2021 - 04.2022

Peer Support Specialist

New Beginnings
03.2021 - 03.2021

Personal Care Assistant

Private Individual
01.2020 - 02.2021

Licensed Nursing Assistant

Merrimack County Nursing Home
03.2015 - 08.2019

Licensed Nursing Assistant

Hillsborough County Nursing Home
03.2008 - 05.2013

High School Diploma -

John Stark Regional High School

Certificate - Peer Support Specialist

NC HOPE

CDL-Class A - Commercial Drivers License

Prime Inc.

Licensed - Licensed Nursing Assistant

MedPro Educational

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