Amanda Smith
Lawton
Summary
Healthcare professional with commitment to high standards and result-driven care. Known for valuable contributions in patient assistance and supporting healthcare teams. Reliable and adaptable, with strong skills in patient care and communication, fostering collaborative working environment.
Overview
25
25
years of professional experience
Work History
EVS Technician
Southwestern Medical Center
05.2025 - Current
- Ensured compliance with health and safety regulations during all operational activities.
- Trained and mentored junior technicians on best practices for equipment handling.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Mixed and blended cleaning solutions to proper concentrations.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Streamlined workflow processes for increased productivity by implementing efficient cleaning techniques and procedures.
CNA
The Forum Assisted Living
08.2023 - 06.2025
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Monitored vital signs, documenting changes accurately to support healthcare team decisions.
- Trained new CNAs on best practices for patient care and safety protocols, fostering a supportive environment.
- Collaborated with nursing staff to develop personalized care plans tailored to individual needs.
- Assisted with patient mobility, enhancing independence and promoting physical well-being.
- Implemented infection control measures, maintaining compliance with health regulations and standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Office Manager
SYNERGY HomeCare
08.2023 - 11.2024
- Streamlined office operations to enhance workflow efficiency and reduce administrative delays.
- Developed and implemented organizational systems that improved document management and retrieval times.
- Supervised front desk staff, ensuring high levels of customer service and effective communication with clients.
- Coordinated scheduling for caregivers, optimizing resource allocation to meet client needs effectively.
- Trained new employees on office procedures, fostering a collaborative team environment and enhancing productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
CNA Student
Visiting Angels Home Care
01.2019 - 07.2019
- Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control measures, ensuring compliance with health and safety regulations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
PCA
Kathy Sippel
03.2018 - 08.2018
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management and adherence to prescribed healthcare plans.
- Monitored vital signs and reported changes to healthcare professionals for prompt intervention.
- Implemented effective communication strategies with families to discuss client progress and needs.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Kitchen Prep Cook
Redbud Village Nursing Home
07.2016 - 03.2018
- Prepared ingredients by chopping, slicing, and measuring to ensure timely meal service.
- Maintained cleanliness and organization of kitchen workspace in compliance with safety guidelines.
- Collaborated with team members to streamline food preparation and enhance overall kitchen efficiency.
- Developed standard operating procedures for food prep tasks, improving consistency and quality of dishes.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
Lead Key Holder
Dollar General
03.2015 - 07.2016
- Maintained knowledge of product features and benefits to assist customers effectively.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Led inventory management efforts, ensuring stock levels met demand while minimizing excess items.
- Implemented promotional displays that increased customer engagement and drove sales growth.
- Trained new staff on sales techniques and customer interaction protocols to improve overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Aquatics Supervisor
Great Wolf Lodge Resort
08.2013 - 12.2014
- Supervised daily operations of aquatics facilities, ensuring compliance with safety regulations and protocols.
- Trained and mentored staff on best practices for pool maintenance and lifeguarding techniques.
- Contributed to overall facility cleanliness by implementing efficient pool deck maintenance routines during both open swim periods and scheduled downtime between sessions.
- Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain pool at optimal levels.
- Tracked, organized, and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
- Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
- Assisted in the recruitment, interviewing, hiring, and onboarding processes for new aquatic staff members.
- Organized staff schedules to maintain appropriate coverage during peak hours as well as off-peak times in compliance with state regulations.
- Promoted positive teamwork among aquatics staff through team-building exercises that fostered camaraderie within the department.
- Maintained high standards of water quality by overseeing regular testing, chemical adjustments, and filter maintenance.
- Achieved compliance with all local, state, and federal regulations by staying up-to-date on legislation and industry best practices.
Registered Pharmacy Technician
The MEDICINE STORE
03.2010 - 07.2011
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Processed prescription orders, verifying patient information and medication accuracy.
- Trained new pharmacy staff on operational procedures and software systems.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Served as a liaison between pharmacists and nursing staff in hospital settings ensuring accurate medication administration to patients.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Candle Maker
MIXTURE
01.2009 - 01.2010
- Designed and crafted unique candle formulations to enhance product diversity.
- Managed production schedules to ensure timely fulfillment of customer orders.
- Maintained a clean and safe working environment by adhering to safety protocols and conducting regular equipment inspections.
- Mentored junior staff members on proper candle-making techniques, fostering an atmosphere of teamwork and collaboration within the workshop.
- Continuously researched and experimented with new materials, waxes, and fragrances to expand product range and stay ahead of industry trends.
- Established a loyal customer base by consistently delivering high-quality, one-of-a-kind candles that exceeded expectations.
- Increased customer satisfaction by creating visually appealing, unique candle designs tailored to clients'' preferences.
- Reduced production time with efficient work processes and streamlined manufacturing techniques.
- Developed signature scents for candles, offering a diverse and enticing product range to attract new customers.
- Improved overall production efficiency by optimizing the wax melting process, reducing waste and increasing output.
- Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
- Measured, mixed, and poured [Type] raw materials to create new molds.
Office Assistant
OLATHE OBSTETRICS AND GYNECOLOGY
01.2006 - 01.2009
- Managed patient scheduling to optimize office efficiency and reduce wait times.
- Processed medical records and maintained organized filing systems for easy retrieval.
- Assisted with insurance verification to ensure accurate billing and patient eligibility.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
Drug Clerk
ECKERD DRUG STORE
01.2003 - 01.2006
- Managed prescription processing and dispensing in compliance with pharmacy regulations.
- Assisted customers with medication inquiries, providing accurate information and support.
- Conducted thorough product research to recommend appropriate over-the-counter medications based on customer needs and preferences.
- Improved customer satisfaction by providing efficient, knowledgeable, and friendly service in a fast-paced pharmacy environment.
- Organized pharmacy workspace efficiently for ease of access and improved workflow among team members.
- Developed strong relationships with customers by addressing their needs promptly, resulting in repeat business growth through referrals.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Input patient information into computer system for prescription orders.
- Generated labels for prescriptions and maintained accurate records.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Waitress
TEQUILA HARRY’S
01.2001 - 01.2003
- Delivered exceptional customer service in fast-paced environment.
- Managed multi-table service, ensuring timely and accurate order fulfillment.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Health Education
CANADIAN VALLEY TECHNICAL
Chickasha, OK08.2019
CNA - Health Education
SOUTHWESTERN HEALTH CARE TRAINING CENTER
Oklahoma City, OK07.2019
Registered Pharmacy Technician Certification Program - Pharmacy
KANSAS CITY KANSAS COMMUNITY COLLEGE
Kansas City, KS01.2009
Introduction to Spanish 1&2 - Languages
KANSAS CITY KANSAS COMMUNITY COLLEGE
Kansas City, KS01.2009
Computer Software certification - Computer Information Systems
KANSAS CITY KANSAS COMMUNITY COLLEGE
Kansas City, KS01.1999
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation procedures
- Healthcare facility standards
Timeline
EVS Technician
Southwestern Medical Center
05.2025 - Current
CNA
The Forum Assisted Living
08.2023 - 06.2025
Office Manager
SYNERGY HomeCare
08.2023 - 11.2024
CNA Student
Visiting Angels Home Care
01.2019 - 07.2019
PCA
Kathy Sippel
03.2018 - 08.2018
Kitchen Prep Cook
Redbud Village Nursing Home
07.2016 - 03.2018
Lead Key Holder
Dollar General
03.2015 - 07.2016
Aquatics Supervisor
Great Wolf Lodge Resort
08.2013 - 12.2014
Registered Pharmacy Technician
The MEDICINE STORE
03.2010 - 07.2011
Candle Maker
MIXTURE
01.2009 - 01.2010
Office Assistant
OLATHE OBSTETRICS AND GYNECOLOGY
01.2006 - 01.2009
Drug Clerk
ECKERD DRUG STORE
01.2003 - 01.2006
Waitress
TEQUILA HARRY’S
01.2001 - 01.2003
Health Education
CANADIAN VALLEY TECHNICAL
CNA - Health Education
SOUTHWESTERN HEALTH CARE TRAINING CENTER
Registered Pharmacy Technician Certification Program - Pharmacy
KANSAS CITY KANSAS COMMUNITY COLLEGE
Introduction to Spanish 1&2 - Languages
KANSAS CITY KANSAS COMMUNITY COLLEGE
Computer Software certification - Computer Information Systems
KANSAS CITY KANSAS COMMUNITY COLLEGE