Amanda Smith

• Partnered with VP of Finance to optimize cash flow management, enhancing alignment with overall financial strategy.
• Direct cash management and short-term forecasting efforts to maintain liquidity and support operational stability.
• Generate, analyze, and interpret financial reports to support management decision-making and key performance indicators.
• Leveraged billing and accounts receivable experience to increase visibility into cash collections and strengthen financial performance.
• Collaborated cross-functionally to identify and implement financial process improvements, adapting to evolving business requirements.

• Oversaw end-to-end billing operations, including invoicing, accounts receivable, collections, adjustments, and payment processing.
• Managed accounts receivable using Stripe and QuickBooks, maintaining strong collection performance while supporting clients with varying payment terms.
• Developed and implemented billing processes and reporting procedures supporting both B2B and B2G business models.
• Managed accounts receivable with Stripe and QuickBooks, ensuring timely collections while accommodating clients with varying payment terms.
• Monitored AR aging and developed reports to identify outstanding balances and collection opportunities, enhancing visibility into cash flow trends.
• Established team goals and performance metrics using KPIs and OKRs, fostering accountability while maintaining a collaborative management style.
• Reviewed and approved childcare stipend reimbursement claims based on client-specific guidelines.
• Identified process inefficiencies and implemented workflow improvements, increasing accuracy and streamlining operations.

• Established and developed company’s billing department from the ground up during rapid startup growth.
• Managed billing inquiries, customer issues, invoices, credit memos, adjustments, and payment-related questions, ensuring high accuracy and customer satisfaction.
• Identified billing inefficiencies and helped develop streamlined workflows and processes.
• Managed collections of outstanding balances with professionalism and empathy while maintaining strong customer relationships.
• Identified billing inefficiencies and developed streamlined workflows, improving overall billing processes.
• Used the company’s proprietary platform in conjunction with Stripe and Plaid to efficiently onboard parents and childcare providers.

• Managed patient accounts and processed payments, including EFTs, checks, and credit cards, using Brightree to ensure accurate financial transactions.
• Managed patient accounts and processed EFTs, checks, credit cards, and other payments using Brightree.
• Generated and analyzed weekly accounts receivable reports for Medicare, Medicare Replacement, and private insurance accounts to monitor revenue cycle performance.
• Audited medical documentation for Medicare compliance and successfully appealed denied claims.
• Generated and analyzed weekly accounts receivable reports for Medicare, Medicare Replacement, and private insurance accounts.
• Verified patient eligibility and benefits and obtained prior authorizations based on clinical documentation to facilitate timely claim processing.

• Led daily operations for teams of up to 15 employees, managing scheduling, breaks, approvals, and performance support to ensure smooth workflow.
• Balanced leadership responsibilities with frontline teller operations during high-volume periods.
• Resolved customer concerns and recommended banking products based on individual customer needs.
• Resolved customer concerns and tailored banking product recommendations to meet individual customer needs, enhancing customer satisfaction.
• Collaborated with management to uphold compliance with federal banking regulations, contributing to successful audit outcomes.

Completed 100 out of 120 units required for a Business Administration degree in Accounting (Jan 2011 - December 2012)