Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Smithlin

Baltimore,MD

Summary

Highly motivated and experienced Small Business Owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

6
6
years of professional experience

Work History

Small Business Owner

Absterge Housekeeping, LLC
Baltimore, MD
07.2020 - Current
  • Provides Housekeeping and Laundry Services to Maryland Residents.
  • Residential Standard & Deep Cleaning Services(vacuuming, moping, dusting, disinfecting and sanitizing surfaces) Air BnB Turnovers.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices
  • Move In and Move Out Cleanings
  • Restocking of inventory, Staging property for guests.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed over 30 customer calls per day.
  • Bookkeeping, Scheduling, Advertising, Invoicing and Payroll.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Provided relocation services for move - out clients (hiring / supervising movers, packing, scheduling setup of utilities in new location)
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Devised processes to boost long-term business success and increase profit levels

Temporary Operations Associate

GoPuff
Baltimore, MD
08.2023 - 02.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 45 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Checked packages and merchandise for damage and notified vendors.
  • Followed shipping and receiving procedures for goods and materials.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Completed cycle counts and monthly inventory.
  • Assisted in receiving, stocking and distribution of merchandise.

Telesales Representative

CGC Group Of Companies
Baltimore, MD
09.2018 - 03.2019
  • Interpreted conference calls and other workplace communications in real-time.
  • Provided excellent service and attention to customers through phone conversations.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Managed over 50 customer calls per day.
  • Answered and directed incoming calls using multi-line telephone system.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

Education

Web Development Certification - Web Development

Generation USA
Washington, DC
04.2022

High School Diploma -

Cornerstone Christian Academy
Townsend, GA
06.2006

Skills

  • Work Ethic
  • Leadership
  • Accountability
  • Issue Resolution
  • Shipping Procedures
  • Business Growth and Retention
  • Accounting Familiarity
  • Quality Control Analysis
  • Basic Mathematical Calculations

Timeline

Temporary Operations Associate

GoPuff
08.2023 - 02.2024

Small Business Owner

Absterge Housekeeping, LLC
07.2020 - Current

Telesales Representative

CGC Group Of Companies
09.2018 - 03.2019

Web Development Certification - Web Development

Generation USA

High School Diploma -

Cornerstone Christian Academy

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Amanda Smithlin