Amanda Smouse
Babson Park,FL
Summary
Customer service focused professional with 20 years experience in retail sales, and customer service. Highly dependable, ethical and reliable team member. priding myself on having an exceptional balance of organization, self motivation, and an ability to multitask while maintaining and friendly demeanor and customer driven attitude.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager/ Sales
The Pool-Spa Spot LLC
08.2017 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintain a friendly and professional relationship with all clients, addressing questions, and concerns in timely manner. Providing honest and appropriate resolutions.
- Managed vendor relationships, negotiating contracts for cost savings.
- Work Directly with vendors and Sales Representatives to find quality products for current retail space.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams. (IE: Pool360 pool service tracking software; Square Space; Google Intuit)
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Overall maintenance of office and retail space.
Receptionist/ Office Manager
Tibado Pools LLC
06.2008 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Service Cashier/Retail Sales Merchandiser
Pier One Imports
06.2003 - 09.2006
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- In Charge of Product Delivery and Receipt of Shipments weekly.
- Scheduling, Unloading and Inventory of 40ft truck, making sure product was priced and properly stocked on showroom floor.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Head of visual merchandizing and merchandizing training classes in store within our district.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Education
No Degree - Nursing Prerequisites
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Archbishop Spalding Catholic High School
Severn, MD05.2003
Skills
- Office Management
- Administrative Support
- Customer Service
- Billing
- Inventory Control
- Staff Management
- Employee Supervision
- Staff Hiring
- Financial Tracking
- Clear Oral/Written Communication
- Organizational Skills
Certification
Completed training and courses in Visual Merchandizing.
Hayward pool product and sales training course completion.
Serve Safe Certification.
Timeline
Office Manager/ Sales
The Pool-Spa Spot LLC
08.2017 - Current
Receptionist/ Office Manager
Tibado Pools LLC
06.2008 - 08.2017
Customer Service Cashier/Retail Sales Merchandiser
Pier One Imports
06.2003 - 09.2006
No Degree - Nursing Prerequisites
Anne Arundel Community College
High School Diploma -
Archbishop Spalding Catholic High School
Completed training and courses in Visual Merchandizing.
Hayward pool product and sales training course completion.
Serve Safe Certification.
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