Amanda Snider

Answered inbound calls assisting members with scheduling non emergency medical transportation trips, provided by their health plans free of charge. Also handled any changes, questions, or concerns members had while being empathetic and building rapport. I worked with the transportation providers directly to arrange non emergency medical transportation as well. Provided a white glove experience for every member that called in.

Made outbound calls to members of different health plans to schedule free in-home healthcare assessments. Working with the healthcare provider clients by educating members and providing the benefits of completing the assessment. Record detailed notes of calls, including any feedback, in a documentation computer based system. Providing excellent customer service to each and every member. (HIPPA verified all members).

Answered inbound calls for an online dancewear company. I assisted customers with tracking packages, issuing refunds, managing exchanges, updating customer accounts, and processed orders. Educated customers about billing, payment processing and support policies/procedures. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. All while meeting customer call guidelines for service levels, handle time and productivity. Most importantly, gave each customer great customer service.