Amanda Snoke
Puyallup
Summary
To seek and maintain full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Member Contact Center Representative
America’s Credit Union
11.2023 - Current
- Provided high-quality remote teller services, assisting members with financial transactions including deposits, withdrawals, account transfers, and balance inquiries via phone, secure messaging platforms, and email.
- Deliver exceptional support for online and mobile banking services, including troubleshooting login issues, guiding users through digital features, and resolving technical concerns.
- Accurately verify member identities to ensure compliance with regulatory requirements and protect sensitive financial information.
- Collaborated with internal departments to resolve complex member issues efficiently, ensuring a seamless service experience.
Lead
Mud Bay
02.2022 - 09.2023
- Assist customers to find holistic solutions to fit their pets unique needs
- Maintain inventory, including receiving, rotating, restocking, and facing
- Mentored and guided employees to foster proper completion of assigned duties.
Department Manager
McDonald’s
02.2019 - 12.2021
- Curate weekly schedules for 60+ staff members based on current business needs and projections of previous years sales
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
- Collaborated with cross-functional teams and department managers to optimize sales
Customer Service Representative
PSCU
06.2018 - 12.2018
Shift Manager
McDonald’s
11.2013 - 04.2018
Education
Timberline High School
Lacey, WA06.2012
Skills
- Complaint Resolution
- Performance Improvement
- Leadership
- Time Management
Timeline
Member Contact Center Representative
America’s Credit Union
11.2023 - Current
Lead
Mud Bay
02.2022 - 09.2023
Department Manager
McDonald’s
02.2019 - 12.2021
Customer Service Representative
PSCU
06.2018 - 12.2018
Shift Manager
McDonald’s
11.2013 - 04.2018
Timberline High School
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