Amanda Snyder
Monaca,PA
Summary
Adept at fostering inclusive work environments and enhancing employee relations, I excelled at Giant Eagle by championing diversity initiatives and streamlining HR processes. My expertise in HR policies compliance and a strong work ethic significantly contributed to operational efficiencies, with a notable achievement in reducing payroll errors by a diligent audit process.
Overview
18
18
years of professional experience
Work History
Senior Human Resources Coordinator
Giant Eagle
06.2022 - Current
- Managed employee relations by providing counseling, conflict resolution support, and guidance on workplace policies to create harmonious work environment.
- Championed diversity initiatives within the organization by promoting inclusive hiring practices and supporting internal affinity groups'' efforts in creating an inclusive environment.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
Human Resources Coordinator
Giant Eagle
01.2019 - 06.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
Cash Office Lead
Giant Eagle
06.2011 - 01.2019
- Optimized cash office layout for increased efficiency while maintaining a secure environment compliant with industry standards.
- Improved internal communication within the team by establishing clear expectations and providing feedback on performance metrics.
- Ensured seamless shift transitions by maintaining accurate handover logs detailing significant events, outstanding tasks, or areas requiring special attention from incoming personnel.
- Provided exceptional customer service by effectively addressing inquiries related to billing issues or disputes over payment transactions in a timely manner.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
Customer Service Desk Clerk
Giant Eagle
05.2009 - 07.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Collaborated with team members to create a positive work environment, improving overall customer experience.
- Streamlined service processes for increased efficiency and reduced wait times for customers.
Front End Coordinator
Giant Eagle
12.2007 - 06.2009
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
- Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
Cashier
Giant Eagle
04.2007 - 05.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rochester High School
Rochester, PACosmetology
Beaver County Career & Technology Center
Monaca, PASkills
- HR policies and procedures
- HR policies compliance
- Staff training and development
- Active learning
- Customer assistance
- Work ethic and integrity
- Data entry efficiency
- Time management skills
- Reliability and punctuality
Timeline
Senior Human Resources Coordinator
Giant Eagle
06.2022 - Current
Human Resources Coordinator
Giant Eagle
01.2019 - 06.2022
Cash Office Lead
Giant Eagle
06.2011 - 01.2019
Customer Service Desk Clerk
Giant Eagle
05.2009 - 07.2011
Front End Coordinator
Giant Eagle
12.2007 - 06.2009
Cashier
Giant Eagle
04.2007 - 05.2009
High School Diploma -
Rochester High School
Cosmetology
Beaver County Career & Technology Center