Amanda Sok
Seattle,WA
Summary
Dedicated and customer-focused professional with 10 + years of experience. Providing exceptional support, adept at resolving complex customer inquiries, building positive relationships, and consistently exceeding customer satisfaction goals through strong communication & problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Virginia Mason Hospital and Seattle Medical Center
10.2023 - Current
- Facilitated patient check-in and check-out processes, improving patient flow and satisfaction.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Applied problem-solving skills to resolve patient inquiries and billing issues efficiently.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Barback/Busser
Catch a Vibe Mobile Bar LLC
01.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Tesla Advisor (Remote)
Tesla
11.2021 - 11.2022
- As a member of the Virtual Team, we are responsible for receiving all inbound phone calls from customers within the Pacific Northwest region
- Assisting customers with all aspects of the Tesla order process, including but not limited to: pre-order consultations, placing a vehicle order, guiding the customer through the post-order/pre-delivery process
- Coordinated cross-functional teams to streamline processes and enhance service offerings.
- Analyzed market trends to provide data-driven recommendations.
Reconditioning Associate 3
CarMax
10.2018 - 08.2021
- Evaluated vehicles for exterior and interior cosmetic defects to ascertain and relay all issues to appropriate department.
- Duties including, but not limited to, zone maintenance vehicle receiving and prep for delivery, interior and exterior detailing.
- Responsible for following CarMax standards for the removal of dents utilizing Paintless Dent Removal (PDR) on CarMax used, new, and customer vehicles.
- Assisted in training new employees on proper techniques and procedures, ensuring a smooth transition into the role of Reconditioning Associate.
Apple Specialist
Apple Inc.
06.2017 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly in regards to customer experience.
- Recommended Apple products tailored to customer needs, thoroughly explaining details of the product and product set up.
- Responded proactively and positively to rapid change.
Education
Associate of Arts -
Tacoma Community College
Tacoma, WA12-2022
High School Diploma -
Mount Tahoma H.S.
Tacoma, WA06.2008
Skills
- Strong communication skills
- Ability to work in a fast-paced environment
- Teamwork & Collaboration
- Proficient in Time management
- Postitive attitude & work ethic
- Operational efficiency
Certification
- Class 12 Mixologist Permit
- WA State Food Worker Card
Timeline
Patient Access Specialist
Virginia Mason Hospital and Seattle Medical Center
10.2023 - Current
Barback/Busser
Catch a Vibe Mobile Bar LLC
01.2023 - Current
Tesla Advisor (Remote)
Tesla
11.2021 - 11.2022
Reconditioning Associate 3
CarMax
10.2018 - 08.2021
Apple Specialist
Apple Inc.
06.2017 - 03.2019
Associate of Arts -
Tacoma Community College
High School Diploma -
Mount Tahoma H.S.
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