AMANDA SOLENBERGER
Boynton Beach,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Homereach
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Server/Bartender
Buffalo Wild Wings
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Administrator
Nurse One Home Health
07.2020 - 05.2024
- Completing all admissions paperwork and entering it digitally
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Administrative Assistant
USA Home Health Services
07.2019 - 07.2020
- Interacted with vendors, contractors and professional services personnel to receive visit records, direct activities and communicate instructions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Server/Bartender Shift Manager
Outback Steakhouse
01.2014 - 12.2019
- Provided excellent customer service to diverse clientele
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Patient Access Specialist
Broward Health Medical Center
02.2018 - 07.2019
- Collected and validated patient demographics and insurance information
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Administrative Coordinator
Atkore
02.2017 - 02.2018
- Collaborated in timely processing of billing and accounts receivables
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
R&D Technical Administrator
Polyglass
01.2016 - 02.2017
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Facilitated smooth migrations from legacy systems to updated platforms, minimizing downtime during transitions.
- Configured and maintained backup systems, safeguarding critical data against potential loss or damage.
- Supported the integration of new technologies into existing infrastructure, facilitating seamless transitions and minimal disruptions to workflow.
- Implemented virtualization strategies for efficient resource utilization across multiple servers.
Engineering Administration Specialist
ABB Inc
01.2009 - 01.2016
- Scanned Drawings (A, B, C, and D size)
- Organized successful company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
- Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
- Boosted employee morale through regular recognition of achievements and fostering an inclusive work environment that values teamwork and collaboration.
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
Server
Flanigans
01.2008 - 01.2011
- Excelled in fast-paced work environment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Payroll Specialist
Spherion
01.2008 - 01.2009
- Handled all issues and keyed in payroll for all offices
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
Bachelor of Science - Health Service Administration
Keiser University
Fort Lauderdale, FL06.2014
Associate of Science - Health Service Administration
Keiser University
Fort Lauderdale, FL06.2012
Skills
- Microsoft Office Suite
- SAP/AS400 Software
- Accounting/Financial
- CPT Coding
- Excellent customer service
- Human Resources Management
- Medical Terminology
- Office Administration
- Insurance billing and payroll
- Patient Registration
- Insurance verifying
- Technical Support
- Kinnser Software
- Axxess Software
- Problem-Solving
- Team Leadership
- Staff Management
- Performance improvement
- Project Management
Timeline
Operations Manager
Homereach
06.2024 - Current
Server/Bartender
Buffalo Wild Wings
07.2022 - Current
Administrator
Nurse One Home Health
07.2020 - 05.2024
Administrative Assistant
USA Home Health Services
07.2019 - 07.2020
Patient Access Specialist
Broward Health Medical Center
02.2018 - 07.2019
Administrative Coordinator
Atkore
02.2017 - 02.2018
R&D Technical Administrator
Polyglass
01.2016 - 02.2017
Server/Bartender Shift Manager
Outback Steakhouse
01.2014 - 12.2019
Engineering Administration Specialist
ABB Inc
01.2009 - 01.2016
Server
Flanigans
01.2008 - 01.2011
Payroll Specialist
Spherion
01.2008 - 01.2009
Bachelor of Science - Health Service Administration
Keiser University
Associate of Science - Health Service Administration
Keiser University
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