Amanda Solomon
District Heights,United States
Summary
Dynamic leader with expertise in operations management and staff development. Proven track record at MGM Resorts and Walmart. Achieved significant improvements in customer satisfaction and team productivity through enhanced employee performance and streamlined processes. Skilled in policy enforcement and employee engagement, fostering a motivated workforce.
Overview
18
18
years of professional experience
Work History
EVS Assistant Manager
MGM Resorts
Oxon Hill, MD
11.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
Valet Parking Assistant Manager
MGM Resorts
Oxon Hill, MD
03.2022 - 11.2022
- Inspected parking lot daily to ensure all vehicles were parked in designated areas and that no illegal activities were taking place.
- Supervised valet attendants and ensured their compliance with company policies and procedures.
- Ensured proper customer service was provided by valet attendants, addressing any issues that arose promptly and professionally.
- Provided guidance to staff members to ensure they met established standards for cleanliness, efficiency, professionalism.
- Handled complaints from customers in a courteous manner while adhering to company policy guidelines.
- Monitored traffic flow into and out of the parking area to maximize space utilization during peak times.
- Managed key control system including issuing and collecting keys from drivers as necessary.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Observed employee performance and provided valuable feedback using online performance evaluation software.
Shift Manager
Walmart
Washington, United States
11.2014 - 01.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Organized special events such as holiday sales or promotional campaigns.
- Reviewed security footage regularly for suspicious activities or theft attempts.
Sales Associate
Target
Washington, United States
03.2007 - 11.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High school diploma or equivalent -
Anacostia SHS
Washington, DC, United States05.2007
Skills
- Employee Performance Evaluations
- Operations Management
- Recruiting and interviewing
- Task Delegation
- Staff Training and Development
- Staff Management
- Product and service knowledge
- Meeting facilitation
- Policy Enforcement
- Employee engagement
- Team motivation
- Workload Management
Timeline
EVS Assistant Manager
MGM Resorts
11.2022 - Current
Valet Parking Assistant Manager
MGM Resorts
03.2022 - 11.2022
Shift Manager
Walmart
11.2014 - 01.2022
Sales Associate
Target
03.2007 - 11.2014
High school diploma or equivalent -
Anacostia SHS
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