Amanda Solorio
Mesa,AZ
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
excellent interpersonal
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant
Az Feet Fixers
09.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Office Manager
Scottsdale TMS Clinic
07.2023 - 07.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Manager of Operations
Vitality Internal Medicine and MVC
01.2017 - 08.2023
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Coordinated staff training and development programs for improved workforce productivity.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Payroll. Provider contracts.
Referrals/Manager of Operations
Pueblo Family Physicians
01.2010 - 07.2017
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Implemented new software programs for electronic health record management, improving overall operational efficiency across the practice.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Position grew into office manager.
Education
Billing And Terminology
Arizona Institute of Business And Technology
Mesa, AZ07-2018
Skills
- Workflow optimization
- Schedule management
- Billing and invoicing
- Customer engagement
- Payroll
- Leadership and supervision
- Billing and coding
- Multitasking and organization
Timeline
Office Administrative Assistant
Az Feet Fixers
09.2024 - Current
Medical Office Manager
Scottsdale TMS Clinic
07.2023 - 07.2024
Manager of Operations
Vitality Internal Medicine and MVC
01.2017 - 08.2023
Referrals/Manager of Operations
Pueblo Family Physicians
01.2010 - 07.2017
Billing And Terminology
Arizona Institute of Business And Technology