Amanda Somers
Summary
Highly organized and efficient Executive Assistant with 2+ years of experience providing top-notch administrative support to C-level executives. Adept at managing calendars, scheduling meetings, and coordinating travel arrangements. Strong communication and interpersonal skills, with the ability to interact professionally with a diverse group of stakeholders.
Personable and organized professional with strong multitasking skills and attention to detail. Well-versed in managing calendars and handling correspondence, proficient in office software and project management tools. Committed to enhancing productivity and streamlining administrative processes to support organizational goals.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Eosworldwide/ Efficientaide
05.2022 - Current
- Implemented a new project management system, streamlining program delivery, resulting in a 25% improvement in project efficiency and a 15% reduction in project timelines
• Developed and managed budgets for multiple programs, ensuring that all projects were completed within financial constraints
• Planned, designed, and scheduled phases for large projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks
according to urgency, resource availability, and alignment with organizational
goals.
• Created and maintained detailed program documentation, including project plans,
schedules, budgets, and status reports, ensuring comprehensive tracking and
accountability
• Fractionally supports C- level executives by managing their calendar, scheduling
meetings, and coordinating travel arrangements, which resulted in a 20% increase in productivity through effective time management and organizational skills - Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Loan Specialist
USAA Federal Savings Bank
06.2016 - 12.2021
- Consistently met and exceeded expectations in providing organization support, including maintaining and accessing information from Teams sites, presentation development, database management, and limited project management, resulting in a 40% increase in team efficiency
- Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs
- Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed
- Assisted in the development and execution of customer onboarding and training programs to ensure a smooth transition and successful integration of new customers
- Strong communication and interpersonal skills, with the ability to maintain confidentiality and exercise discretion when necessary
- Developed and implemented strategies to improve compliance policies throughout our team, resulting in a 20% decrease in technical errors over a 6 month period
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Master of Business Administration -
Saint Leo University
St.Leo, FL01.2020
Bachelor of Business Administration -
University of Bridgeport
Bridgeport, CT01.2013
Skills
- Analytical Skill
- Compliance laws and regulations
- Data management
- Administrative support
- Strong problem solver
- Project management
- Customer service
- Meticulous attention to detail
- Task delegation
- Financial services
Executive support
Office management
Timeline
Executive Assistant
Eosworldwide/ Efficientaide
05.2022 - Current
Loan Specialist
USAA Federal Savings Bank
06.2016 - 12.2021
Bachelor of Business Administration -
University of Bridgeport
Master of Business Administration -
Saint Leo University