Amanda Somers
Sacramento,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Senior VRSM
UDR
Remote
09.2023 - Current
- Facilitated workshops and online training seminars to promote skill development across teams in Area 7.
- Collaborated with department leads to align training initiatives with organizational goals.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to regional and area management.
- Analyzed resident feedback to identify trends and implement improvements in service offerings.
- Mentored junior staff, promoting professional development and knowledge sharing within the team.
- Promoted a culture of continuous learning among staff members through ongoing professional development opportunities.
- Oversaw daily operations of the Resident Services Department in Area 7, ensuring smooth functioning at all times.
- Evaluated employee performance for those directly reporting to me and provided constructive feedback.
- Managed onboarding processes to ensure new hires acclimate quickly and effectively.
VRSM
UDR
Remote
05.2022 - 09.2023
- Managed resident inquiries to ensure timely resolution and satisfaction.
- Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
- Oversaw daily operations of the resident services department, ensuring compliance with policies and procedures.
- Streamlined communication channels between residents, management, and staff to ensure timely responses to inquiries and concerns.
Executive Assistant & Sales Agent
Z Real Estate Group By Keller Williams
Remote
03.2022 - 05.2022
- Assisted in project management by tracking deadlines and deliverables across departments
- Managed executive calendars, scheduled appointments, and prioritized daily tasks
- Coordinated communication between executives and internal teams to ensure seamless operations
- Oversight and coordination of current contracts through closing
- Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support.
Assistant Community Manager
Sequoia Equities
Sacramento, CA
12.2020 - 03.2022
- Maintained property financials.
- Reduced property delinquency.
- Addressed all escalations and developed effective solutions.
- Maintained property occupancy between 95%-99%.
Resident Services Manager II
UDR Inc.
San Francisco, CA
07.2020 - 12.2020
- Oversaw portfolio operations for six luxury communities.
- Maintained portfolio retention and performed renewal negotiations during the San Francisco occupancy decrease of COVID-19.
- Oversaw social media, marketing and brand management.
Assistant Community Director
FPI Management Inc.
Vacaville, CA
10.2018 - 07.2020
- Managed property operations
- Managed administrative and financial functions of the property.
- Developed and maintained relationships with residents and vendors.
Skills
- Strategic Thinking
- Adaptive Learning
- Team Building and Coaching
- Business Development
- Project Organization
- Operational Improvement
- Virtual & In Person Training Facilitation
- Public Speaking
Timeline
Senior VRSM
UDR
09.2023 - Current
VRSM
UDR
05.2022 - 09.2023
Executive Assistant & Sales Agent
Z Real Estate Group By Keller Williams
03.2022 - 05.2022
Assistant Community Manager
Sequoia Equities
12.2020 - 03.2022
Resident Services Manager II
UDR Inc.
07.2020 - 12.2020
Assistant Community Director
FPI Management Inc.
10.2018 - 07.2020