Summary
Overview
Work History
Skills
Timeline
Generic

Amanda Sommers

Conway,AR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Account Manager II

Novatae Management
01.2023 - 02.2024
  • Evaluated Certificates of Insurance to ensure regulatory and legal compliance
  • Detailed explanation of compliance requirements
  • Set and met deadlines
  • Streamlined internal processes for better efficiency in account management tasks
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution

Desktop Technician

Tritechne Inc.
06.2022 - 01.2023
  • Classified and assigned photos for various projects
  • Set and met deadlines for project delivery
  • Updated Excel spreadsheets for project organization.

Eligibility Specialist

Iconma-Maximus Temporary
01.2022 - 05.2022
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status

Customer Service Specialist

ASAP Personnel, Conway Corp- Temporary
06.2021 - 10.2021
  • Enhanced customer satisfaction by resolving issues promptly and professionally
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Handled customer inquiries and suggestions courteously and professionally

Customer Service Professional

H&R Block- Temporary
01.2021 - 04.2021
  • Handled incoming and outgoing customer calls
  • Scheduled appointments, took payments, and maintained records
  • Maintained a safe and clean reception area.

Bankruptcy Claims Analyst

The Wilson Law Group
06.2019 - 07.2020
  • Evaluated source documents for data entry
  • Researched and documented bankruptcy case information.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records

Customer Service Professional/Agent

Boone Ritter Insurance
06.2015 - 01.2019
  • Met and maintained monthly and quarterly insurance sales goals
  • Conducted research and analysis of insurance policies
  • Communicated with Insurance Adjusters about claims
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally
  • Maintained high-quality service standards by adhering to company policies and procedures
  • Increased customer loyalty with personalized support and assistance in selecting suitable products or services
  • Collaborated with cross-functional teams to resolve complex customer issues, fostering a positive work environment
  • Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions

Skills

  • Data Collection
  • Front Desk Operations
  • Customer Support
  • Customer Relationship Management
  • Account Management
  • Multi-line Phone Systems
  • Knowledge of Proper Cash Handling Procedures
  • Banking Transactions Processing

Timeline

Account Manager II

Novatae Management
01.2023 - 02.2024

Desktop Technician

Tritechne Inc.
06.2022 - 01.2023

Eligibility Specialist

Iconma-Maximus Temporary
01.2022 - 05.2022

Customer Service Specialist

ASAP Personnel, Conway Corp- Temporary
06.2021 - 10.2021

Customer Service Professional

H&R Block- Temporary
01.2021 - 04.2021

Bankruptcy Claims Analyst

The Wilson Law Group
06.2019 - 07.2020

Customer Service Professional/Agent

Boone Ritter Insurance
06.2015 - 01.2019

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Amanda Sommers