Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Amanda Sona

Wright City,MO

Summary

Proven leader in streamlining production and enhancing efficiency, notably at Heritage Community Bank. Expert in Workflow Management and Interpersonal Communication, I've driven continuous improvement, achieving significant quality gains. My approach blends meticulous attention to detail with a knack for fostering team collaboration, resulting in surpassing productivity targets by over 30%. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Loan Senior Processor

OriginPoint
04.2024 - Current
  • Received and reviewed incoming documents and materials.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Reviewed production schedules and streamlined processes.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Made sure that products were produced on time and are of good quality.
  • Collaborated with other departments to optimize production workflows.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Met production targets and tight deadlines by collaborating closely with team members.

Business Production Manager

Nexa Mortgage
01.2023 - 01.2024
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Managed internal operational standards and productivity targets.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Coordinated with other departments to align production with customer requirements.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Utilized data analysis tools to identify and resolve production issues.
  • Evaluated employee performance and provided feedback and training as needed.

Senior Business Production Manager

Guaranteed Rate
04.2020 - 08.2023
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Managed internal operational standards and productivity targets.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Scrutinized production output and identified areas for improvement.
  • Analyzed production data and prepared reports for senior management.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Evaluated employee performance and provided feedback and training as needed.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Utilized data analysis tools to identify and resolve production issues.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Coordinated with other departments to align production with customer requirements.
  • Trained in and implemented emergency response procedures to protect team members and property.

Mortgage Dept Senior Manager

Heritgage Community Bank
01.2017 - 01.2020
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Senior Loan Processor/ Customer Adovcate

Bank of America
04.2012 - 06.2017
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Evaluated approvals against established bank and government lending standards.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Set up and completed loan submission packages.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Utilized loan origination software to process and track loan applications.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
  • Reviewed and validated details of loan applications and closing documentation.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.

Education

Bachelor of Arts - Business Management

University of Phoenix, Phoenix, AR
2012

High School Diploma -

Warrenton High School, Warrenton, MO
2007

Skills

  • Workflow Management
  • Discrepancy Research and Resolution
  • Reports Analysis
  • Process Control
  • Microsoft Excel
  • Document Review
  • Data file transferring
  • Quality Control
  • Inventory Monitoring
  • Continuous Improvement
  • Paperwork management
  • Data Entry
  • Multitasking and Organizing
  • Interpersonal Communication
  • Document Management
  • Advanced retouching
  • Project Design
  • Attention to Detail
  • Research expertise
  • Process auditing
  • Critical Thinking
  • Recordkeeping proficiency
  • Customer Service
  • Credit History Review
  • Data entry background
  • Sales Support
  • Document Control
  • Employee Training
  • Compliance Monitoring
  • Data entry experience
  • Loan Payment Processing
  • Records Management
  • Proficient in excel, word, edge, encompass
  • Teamwork and Collaboration
  • Research proficiency

Accomplishments

  • Supervised team of 35 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved month over month above goal metrics by completing loans with accuracy and efficiency.
  • Documented and resolved production delays which led to high management positions.

Certification

  • Licensed NMLS - 2017

Timeline

Loan Senior Processor - OriginPoint
04.2024 - Current
Business Production Manager - Nexa Mortgage
01.2023 - 01.2024
Senior Business Production Manager - Guaranteed Rate
04.2020 - 08.2023
Mortgage Dept Senior Manager - Heritgage Community Bank
01.2017 - 01.2020
Senior Loan Processor/ Customer Adovcate - Bank of America
04.2012 - 06.2017
University of Phoenix - Bachelor of Arts, Business Management
Warrenton High School - High School Diploma,

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Amanda Sona