Amanda Sorrell
Clayton,NC
Summary
Dedicated Support Professional with experience in Customer Service and Human Services. More than 15 years in Customer Service with recognition of leadership and excellent communication skills. Proficient in Microsoft office and specifically trained in advanced excel spreadsheets. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance which include a combination of answering telephones, word processing, office operations and filing.
Overview
20
20
years of professional experience
Work History
Auto Parts Manager
AutoZone
Garner, NC
11.2005 - Current
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Ability to generate and record timely and accurately transmittal payments.
- Ability to evaluate work situations and interpret program content in making decisions and explaining policies, regulations, and programs.
Medical Technician
Gabriel Manor Assistant Living
Garner, NC
07.2016 - 08.2020
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Performed urinalysis, hematology, chemistry and other testing procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assist with administering medication in a timely manner, collecting and shipping specimen as requested by doctor on call.
- Charting and ordering new prescriptions, filing paperwork, and setting doctor appointments ensuring clients needs are met.
- Preparing clients for insulin injection between meals and documenting levels as ordered.
- Demonstrated work experience performing general office tasks to include receptionist duties, greeting clients and visitors, answering multi-line phones, and relaying messages to the appropriate staff members and processing mail.
Sales Representative
Paul D. Schnitzer Agency
Cary, NC
01.2005 - 07.2010
- Developed excellent customer service skills by communication with clients via phone.
- Maintained accurate documentation of sales while maintaining clients information in confidential manner.
- Providing customer service daily to internal and external customers via phone, email, and mail.
- Ability to work independently as apart of the team
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
Education
Associate of Science - Human Services
Wake Technical Community College
Raleigh, NC04.2016
Skills
- Customer Service
- Customer Needs Assessment
- Relationship Building
- Experience using Microsoft Office
- Analyzing documents
- Experience in data entry
- Word, Excel and Powerpoint
- Patient Support
- Problem Solving
Timeline
Medical Technician
Gabriel Manor Assistant Living
07.2016 - 08.2020
Auto Parts Manager
AutoZone
11.2005 - Current
Sales Representative
Paul D. Schnitzer Agency
01.2005 - 07.2010
Associate of Science - Human Services
Wake Technical Community College