Amanda Soto
Robstown,TX
Summary
Accomplished Administrative Executive with a proven track record at City of Robstown, enhancing operational efficiency and fostering community engagement. Skilled in strategic planning and relationship building, I've successfully implemented systems reducing costs and improving service satisfaction. My innovative approach and leadership have significantly contributed to organizational goals, with a keen focus on government relations and operational planning.
Overview
14
14
years of professional experience
Work History
Administrative Executive
City of Robstown
03.2021 - Current
- Scheduled appointments and meetings, organized materials for City Council, City Secretary and Assistant City Secretary
- Prepared agendas for Council Meetings
- Collected data, input records, and protected electronic files.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for City Council, City Secretary, and Assistant City Secretary
- Coordinated community events; Board President Non-Profit Cotton Community Partnership
- Screened personal and business calls and directed to appropriate party.
- Maintained protocol throughout routine work days and special events.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Updated and maintained confidential databases and records.
- Record keeping Minutes for Council Meetings
- Led, directed, managed and mentored administrative staff members
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Scheduled appointments and handled calenders for City Secretary and Assistant City Secretary
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Filed paperwork and organized computer-based information.
- Used advanced software to prepare documents, reports, and presentations.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
Scheduling Clerk
MHID
10.2021 - 03.2022
- Promoted a positive work environment through effective conflict resolution when addressing staff scheduling concerns.
- Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.
- Provided exceptional customer service, assisting clients with booking appointments and resolving scheduling issues.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
03.2018 - 10.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Sales Manager
Rent A Center
03.2011 - 09.2015
- Increased sales revenue by developing and implementing effective sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
High School Diploma -
Robstown High School
Robstown, TX05-2000
Skills
- Community Engagement
- Strategic Planning
- Relationship Building
- Innovation and Creativity
- Government relations
- Operational planning
- Marketing
- Fundraising
- Partnership Development
- Vendor Relations
- Media Relations
- Social Media
- Goal Setting
Timeline
Scheduling Clerk
MHID
10.2021 - 03.2022
Administrative Executive
City of Robstown
03.2021 - Current
Customer Service Representative
Alorica
03.2018 - 10.2019
Sales Manager
Rent A Center
03.2011 - 09.2015
High School Diploma -
Robstown High School