Amanda Souders

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Entered patient demographic and insurance data into electronic medical record system.
• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Filed and maintained patient records in accordance with HIPAA regulations.

• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
• Worked with insurance companies to process claims, resolve problems and obtain payments
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
• Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
• Managed medication stocks, including conducting counts, labeling products and maintaining controls
• Calculated dosage, filled prescriptions and prepared prescription labels
• Ordered medicines daily to ensure compliance with demands and needs
• Confirmed prescriptions by calling the physicians' office
• Efficiently processed cash register transactions for new and refilled prescription orders

Same As Above

-Entered serial numbers of aerial lifts and products and any information with them in computer for Product Safety Department.

-Made copies of manuals, did filing and sorting, delivered them to other departments in facility when needed.

-Answered incoming calls on a multi-line switchboard and directed them to where customer needed, and called over loudspeaker at times for calls.

-Also, wanted to note that, this job was through the Co-Op Program at my High School, but they did not keep me after graduation, due to not having an open full time position!