Amanda Sowell
Chicago,IL
Summary
Dynamic professional with experience in restorative practices and behavioral consultation. Strong verbal and written communication skills complemented by effective problem-solving abilities. Systematic and methodical employee offering several years of hands-on experience handling numerous tasks and duties in a variety of settings. Highly-motivated, customer-service oriented individual with strong interpersonal skills and a desire to learn and take on new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restorative Justice Coordinator
Chicago Public Schools, Little Village Elementary
Chicago, IL
08.2024 - Current
- Facilitated restorative communication between students and occasionally staff.
- Guided school staff in handling difficult or complex student behavioral issues.
- Guided school staff on best practices and protocols as it pertains to restorative practices and discipline.
- Consulted with administration as well as teachers to resolve problems relating to student behavior.
- Assisted in organizing and orchestrating school events as a member of the Culture and Climate team.
- Assisted in implementing school policies and procedures to ensure compliance.
- Guided students as a supervisor in completing a service as action community project.
- Resolved disputes between children when necessary using conflict resolution techniques.
Cadre Substitute
Chicago Public Schools
Chicago, IL
09.2021 - 08.2024
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Created an atmosphere conducive to learning by establishing clear expectations for behavior and performance.
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management in various grade levels and subjects.
- Utilized various teaching methods including lectures, hands-on activities, multimedia presentations and more.
- Managed classrooms of up to 30 students at once while maintaining order and discipline.
- Provided notes and reports on school day activities to primary teacher.
- Fostered a positive learning environment that promoted mutual respect.
- Supervised students during lunch and recess, ensuring a safe environment.
Guest Advocate
Target
Cicero, IL
10.2015 - 06.2021
- Assisted guests with inquiries and product information.
- Handled guest transactions accurately at the checkout.
- Maintained a clean and organized store environment.
- Resolved guest concerns promptly and professionally.
- Supported promotional activities and merchandising efforts.
- Trained new team members on customer service standards.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted other departments when needed to maintain efficient operations.
Education
Bachelor of Arts - Urban Education
University of Illinois At Chicago
Chicago, IL05-2021
Skills
- Restorative practices
- Behavioral consultation
- Conflict resolution
- Policy implementation
- Verbal and written communication
- Time management
- Attention to detail
- Problem-solving
- Project assistance
- Google Workspace tools
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
Professional Educator License (PEL)
Timeline
Restorative Justice Coordinator
Chicago Public Schools, Little Village Elementary
08.2024 - Current
Cadre Substitute
Chicago Public Schools
09.2021 - 08.2024
Guest Advocate
Target
10.2015 - 06.2021
Bachelor of Arts - Urban Education
University of Illinois At Chicago