Amanda Spain
Monroe,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Patient Relations Specialist II/Training Specialist/Medical Assistant
Piedmont Healthcare
Monroe, GA
05.2017 - Current
- Checks Physician Orders, verifies insurance, processes paperwork and payments
- Verified patient insurance coverage and collected required co-payments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Recruited and trained 12 new members of guest service team.
Office Assistant/Customer Service
Southern Sisters Designs
Auburn, GA
01.2015 - 03.2017
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages 50-500 daily according to established procedures.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Input data into spreadsheets and databases
- Edited and proofread documents for accuracy and completeness
Extern
Drayer Physical Therapy
Loganville, GA
08.2014 - 02.2015
- Prepare treatment rooms for 25-50 patients daily
- Assisting patients with exercises
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Worked in team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
Case Management Supervisor/Pharmacy Tech
Premier Kids Care Pharmacy
Monroe, GA
10.2007 - 02.2014
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Facilitated individual and group sessions with my team of 10 to promote positive behavior change for clients.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Monitored workflow to improve employee time management and increase productivity.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Tracked referral submission during facilitation of prior authorization issuance.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle
Education
Certified Medical Assistant - Patient Care Tech, EKG Tech, Certified Nursing Ast
New Horizons Medical Institute
Winder09.2014
High School Diploma -
Loganville High School
Loganville, GA05.2002
Skills
- HIPAA Regulations
- Customer Experience
- Patient and Caregiver Education
- Epic Software
- EMR Systems
- Customer Relations
- Public Relations
- Skilled in Patient Relations
- Insurance Authorizations
- Word Processing
- Medical Filing
- Microsoft Excel
- Account Management
- Direct Patient Care
- Payment Processing
Timeline
Patient Relations Specialist II/Training Specialist/Medical Assistant
Piedmont Healthcare
05.2017 - Current
Office Assistant/Customer Service
Southern Sisters Designs
01.2015 - 03.2017
Extern
Drayer Physical Therapy
08.2014 - 02.2015
Case Management Supervisor/Pharmacy Tech
Premier Kids Care Pharmacy
10.2007 - 02.2014
Certified Medical Assistant - Patient Care Tech, EKG Tech, Certified Nursing Ast
New Horizons Medical Institute
High School Diploma -
Loganville High School