Amanda Spangler
Dillsburg,PA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Excellent customer service skills and good communication.
Overview
18
18
years of professional experience
Work History
Office Manager
Kerry's Lawn and Garden
Mechanicsburg, PA
05.2016 - Current
- Assisted with the preparation of budgets, forecasts and financial statements.
- Oversaw receiving and organizing correspondence, answering and forwarding calls.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained confidential records relating to personnel matters.
- Completed day-to-day duties accurately and efficiently.
- Understanding of Quickbooks Intuit.
- Assisted with Payroll.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Front End Lead Supervisor
Giant Foods Store
Mechanicsburg, PA
06.2007 - 06.2016
- Managed opening and closing procedures by reconciling sales records and cash transactions.
- Scheduled staff shifts to ensure coverage during peak hours.
- Managed customer complaints and attempted to rectify issues.
- Responded to customer inquiries and delivered appropriate information.
- Cash Handling
- Monitored inventory levels and ordered when needed.
- Understanding of each department, could fill in when needed.
- Managing 10 to 15 employes daily.
- Full understanding of pricing and sales each week.
Education
High School Diploma -
West Perry High
Elliottsburg, PA06-2005
Some College (No Degree) -
HACC
Harrisburg, PASkills
- Bookkeeping
- Billing
- Customer service
- Document management
- Clerical support
- Scheduling
- Organizational skills
- Mail handling
- Innovation and creativity
- Customer relations
Timeline
Office Manager
Kerry's Lawn and Garden
05.2016 - Current
Front End Lead Supervisor
Giant Foods Store
06.2007 - 06.2016
High School Diploma -
West Perry High
Some College (No Degree) -
HACC
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