Amanda Spencer
New Washington,IN
Summary
Dynamic and dedicated professional with experience at The Coffee Shop and Greater Clark County Schools. Proven ability in time management and problem-solving, enhancing customer satisfaction and student learning outcomes. Recognized for fostering positive environments and implementing effective strategies, contributing to team success and individual growth. Committed to excellence in service and education.
Overview
8
8
years of professional experience
Work History
Barista
The Coffee Shop
10.2024 - 10.2025
- Prepared a variety of beverages to meet customer preferences and ensure satisfaction.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Maintained equipment by performing routine checks and reporting any malfunctions for timely repairs.
- Executed cash handling procedures accurately to ensure proper financial transactions.
- Educated customers on menu items and specials to enhance their experience and boost sales.
- Collaborated with team members to streamline beverage preparation processes for efficiency.
- Implemented health and safety compliance measures to maintain a clean and safe environment.
- Responded to customer inquiries and concerns promptly to enhance service quality.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Conducted regular cleaning of workstations to uphold hygiene standards and promote safety.
- Provided personalized recommendations based on customer preferences to increase sales opportunities.
- Managed daily opening and closing procedures to ensure smooth operations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Special Education Paraprofessional
Greater Clark County Schools
03.2018 - 02.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
Education
Bachelor of Science - Psychology
Indiana University East
Richmond12-2025
Associate of Arts - Visual Communications
Ivy Tech Community College
Sellersburg, IN08-2015
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Decision-making
- Professional demeanor
Timeline
Barista
The Coffee Shop
10.2024 - 10.2025
Special Education Paraprofessional
Greater Clark County Schools
03.2018 - 02.2024
Bachelor of Science - Psychology
Indiana University East
Associate of Arts - Visual Communications
Ivy Tech Community College