God, country, and family
Amanda Spersrud
Summary
Proficient in Microsoft Office, experienced in data entry in the War Room and handling daily paperwork in the Learning Department. Currently pursuing education at Southern New Hampshire University, adding valuable experience to years of experience since middle school. Quick learner who took initiative to provide support in the Learning Department when leadership was occupied elsewhere. Acquired comprehensive knowledge about training associates, Behind the Smile program, and managing daily paperwork. Continuously seeks opportunities to learn and adapt to new roles, striving to be an asset to any company. Received praise for approachability, motivation, upbeat attitude, and always wearing a smile, even receiving gratitude from an associate for it. Excited to embark on a new journey with a company renowned for its employee-centric approach, offering exceptional benefits, compensation, and valuing hard work performed on the job rather than solely relying on a degree.
Overview
11
11
years of professional experience
Work History
Interim Learning Trainer
AMAZON, INC.
11.2019 - Current
- Problem Solver: Helped fixed broken packages to help ensure timely delivery.
- Looked outside known experience to find solutions and produce results.
- Multi-tasking: is trained in numerous departments, from data entry in war room, to training in learning to inbound/sortation, to problem solve, tasked with wearing multiple hats for one shift.
- Training large groups of new hires, while keeping my department running by managing other learning ambassadors, while providing support for operations.
- Learning Trainer: Started the department in Sept. went from Ambassador to Interim Trainer by Oct., ran the department while my managers were away in Nov. Personally helped hire in and train 230 new people, out of 600 brought on for the busy season.
- Served as a subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
Service Desk Representative
K-Mart Store
08.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Orchestrated coordinated cashier breaks seamlessly and managed money transactions, ensuring smooth and uninterrupted store operations.
- Optimized strategically managing product displays and inventory rotations, ensuring accurate completion of end-of-shift paperwork and contributing to the store's operational efficiency.
- Handled check cashing and WE Energies payments, maintaining a high level of customer satisfaction while multitasking between taking calls.
Assistant Store Manager
Little Caesars
11.2013 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Oversaw Little Caesar's operations as a trusted store key holder, I effectively opened and closed the store, managed the safe, and led the team, resulting in reduced labor costs and overall savings for the store.
- Led and motivated my team to provide exceptional customer service and efficiently prepared products, which contributed to being offered the Co-Manager position before my departure.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
No Degree - Human Resources Management
Southern New Hampshire University
Orlando, FL05-2025
High School Diploma -
Gateway Technical College
Orlando, FL08-2013
Skills
- Proficient in Microsoft Office
- Dependable
- Adaptable and a fast learner
- Dedication and loyalty
- Excellent attention to details
- Trainer coaching
- Adaptive learning
- Facilitation techniques
- Training delivery
- E-learning platforms
- Technical training
- Learning management systems
Interests
Timeline
Interim Learning Trainer
AMAZON, INC.
11.2019 - Current
Service Desk Representative
K-Mart Store
08.2017 - 12.2019
Assistant Store Manager
Little Caesars
11.2013 - 06.2015
No Degree - Human Resources Management
Southern New Hampshire University
High School Diploma -
Gateway Technical College