Amanda Spicer
League City
Summary
Results-driven Medical Sales/Technician professional with experience supporting clinical teams, providing product expertise, and driving customer engagement. Skilled in managing medical atmospheres, educating medical professionals and team members, and building strong client relationships to support successful product adoption. Proven ability to bridge technical knowledge with customer service to deliver solutions that improve patient outcomes and meet sales goals.
Overview
13
13
years of professional experience
Work History
Senior Genetic Testing Specialist
GeneID Advanced Molecular Diagnostics
05.2020 - Current
- Led quality assurance initiatives to enhance testing protocols and improve accuracy in diagnostic results across the company.
- Analyzed test data to identify trends and recommend process improvements for enhanced operational efficiency.
- Spearheaded the implementation and training on new testing methodologies, technologies, and programs fostering another avenue of sales within the company
- Increased patient/customer sales by developing detailed communication indicators and scripts across the company.
- Developed and implemented testing procedures, ensuring compliance with industry standards and regulatory requirements.
- Mentored and trained junior staff on best practices in molecular diagnostic testing techniques
Medical Sales/Technician
BGL
08.2019 - 05.2020
- Delivered technical support for the use of equipment installations and troubleshooting.
- Collaborated with sales team to identify patient needs and provide tailored solutions.
- Increased sales revenue by providing exceptional product knowledge and technical support to patients.
- Negotiated favorable contracts that aligned with both company goals and client needs, achieving win-win outcomes.
- Trained junior team members on product features and installation processes.
- Conducted product demonstrations to enhance patient understanding and satisfaction.
- Led cross-functional meetings to align sales strategies with technical capabilities.
- Analyzed patient feedback to inform product enhancements and service improvements.
- Maintained accurate records of patient interactions, ensuring seamless communication and follow-up throughout the sales process.
Extended Care Assistant
Professional Home HealthCare
04.2013 - 05.2014
- Provided daily care support to clients, ensuring comfort and safety in home environments.
- Maintained accurate documentation of client progress and care provided during shifts.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Coordinated transportation for clients to medical appointments, ensuring timely arrivals.
- Utilized strong interpersonal skills to establish trustful relationships with both patients and their families.
- Provided emotional support to patients and families during difficult moments, fostering a positive environment for healing.
- Assisted in the coordination of discharge planning, ensuring a seamless transition to home or other facilities for continued care.
- Supported recreational activities that encouraged social interaction between residents which improved overall patient satisfaction.
- Educated patients and families on disease management strategies, empowering them to take an active role in their health maintenance.
- Managed supplies inventory effectively, reducing waste while ensuring appropriate stock levels for necessary items at all times.
- Participated in regular staff meetings to share insights, challenges, and suggestions for improvement within the extended care unit.
Education
Certification - Medical Billing And Coding
Brightwood College
FriendswoodSkills
- Logical evaluation
- Quality assurance improvement
- Test data oversight
- Test environment management
- Cross-functional teamwork
- Quality assurance methodologies
- Effective team collaboration
- Client relations
- Analytical problem-solving
- Effective time management
- Meticulous attention to detail
- Skilled in prioritizing concurrent responsibilities
- Flexible mindset
- Continuous improvement
Accomplishments
Led company in sales for the last 5 years resulting in over $6 million in revenue
Timeline
Senior Genetic Testing Specialist
GeneID Advanced Molecular Diagnostics
05.2020 - Current
Medical Sales/Technician
BGL
08.2019 - 05.2020
Extended Care Assistant
Professional Home HealthCare
04.2013 - 05.2014
Certification - Medical Billing And Coding
Brightwood College