Amanda Stack
First Student
Blasdell,NY
26
years of professional experience
Results-driven professional with a strong background in customer service and safety management. Proven ability to enhance operational efficiency and foster positive relationships through effective communication and attention to detail. Skilled in incident reporting and data entry, consistently delivering exceptional service and support to clients and colleagues alike.
Work History
School Bus Driver
3 Years 3 Months- Operated school buses safely, ensuring timely transportation for students across diverse routes.
- Conducted pre-trip inspections, identifying and reporting maintenance issues to ensure vehicle safety.
- Managed student behavior effectively, maintaining order and promoting a safe travel environment.
- Collaborated with school administrators to coordinate schedules, optimizing route efficiency and meeting student needs.
- Developed strong relationships with parents and students, enhancing communication regarding schedules and safety concerns.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Insurance Customer Service Representative
3 Years 1 Month- Educated clients on coverage options, enabling informed decision-making regarding their policies.
- Documented interactions and claims accurately in the agency's management system for tracking purposes.
- Facilitated communication between clients and underwriters to expedite policy approvals.
- Trained new representatives on customer service protocols and best practices for enhanced performance.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Patient Service Representative
1 Year 11 Months- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated with medical staff to ensure accurate patient data entry and record maintenance.
- Facilitated communication between patients and healthcare providers, improving overall satisfaction rates.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Insurance Customer Service Representative
9 Years 1 Month- Assisted clients with policy inquiries and claims processing, ensuring timely and accurate responses.
- Provided support in resolving customer issues, enhancing overall client satisfaction.
- Maintained comprehensive knowledge of insurance products to effectively address client needs.
- Collaborated with team members to streamline service processes, improving workflow efficiency.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Bank Teller
5 Years 1 Month- Processed customer transactions efficiently using advanced banking software.
- Assisted customers with account inquiries and problem resolutions, enhancing satisfaction levels.
- Maintained accurate cash drawer balances through meticulous record-keeping practices.
- Collaborated with team members to streamline workflow processes and improve service delivery.
- Educated clients on banking products and services, contributing to increased product awareness.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Collections Agent
3 Years 4 Months- Managed inbound and outbound communication with clients regarding outstanding balances.
- Facilitated payment arrangements to resolve delinquent accounts efficiently.
- Conducted thorough account reviews to assess collection strategies and improve outcomes.
- Maintained accurate records of client interactions and payment agreements in database systems.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Skills
Dependable and reliable
Effective communication skills
Safety-focused
Incident reporting
Data entry
Customer relations
Customer service
Documentation
Administrative support
Data collection
Activity logging
Great attitude
Time management
Attention to detail
Timeline
School Bus Driver
First Student
05.2023 - CurrentRead More
Insurance Customer Service Representative
Schunke Insurance Agency
04.2020 - 05.2023Read More
Patient Service Representative
Western New York Urology Associates
05.2018 - 04.2020Read More
Insurance Customer Service Representative
Schunke Insurance Agency
04.2009 - 05.2018Read More
Bank Teller
Bank of America
03.2004 - 04.2009Read More
Collections Agent
Bank of America
11.2000 - 03.2004Read More