Amanda Stahr
Annapolis,MD
Summary
Dynamic logistics professional with a proven track record at Thompson Creek Window Company, excelling in problem-solving and logistics optimization. Adept at enhancing customer service and streamlining operations, I leverage decision-making skills to drive efficiency and achieve significant improvements in workflow. Committed to delivering results and fostering team collaboration.
Overview
19
19
years of professional experience
Work History
Logistics Coordinator
Thompson Creek Window Company
07.2019 - 05.2025
- Organized installs based on locations and crew qualifications/preferences to ensure optimal coverage.
- Used SAP GUI and CRM to run efficiency reports and monitor schedule changes.
- Communicated with sub-contractors by providing weekly job previews, labor summaries, and customer work orders.
- Collaborated with customer service teams to address client concerns and expedite installs and services when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with sub-contractors to maintain preferential treatment when needing additional help with coverage.
- Created reports to provide insights into logistics operations and performance.
Assistant Call Center Manager
Thompson Creek Window Company
01.2017 - 07.2019
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Provided ongoing support to direct reports through individualized development plans tailored toward specific goals aligned with company objectives.
- Increased customer satisfaction by implementing effective call center strategies and training programs for staff.
- Resolved escalated customer complaints quickly and effectively while maintaining a professional demeanor throughout all interactions.
- Enhanced team productivity with regular performance evaluations, feedback, and coaching sessions.
- Collaborated with other departments to improve overall company communication and customer service levels.
Dispatch Manager
Thompson Creek Window Company
08.2015 - 01.2017
- Confirmed in home product demo appointments for regional sales representatives.
- Verified customer information to ensure accuracy for contracts.
- Coordinated training with department managers for new hires and refresher training programs for existing personnel.
- Enhanced customer satisfaction by addressing issues promptly and connecting to other departments.
- Determined if a lead was qualified to be assigned to a sales representative.
Marketing Administrative Assistant
Thompson Creek Window Company
11.2014 - 08.2015
- Developed comprehensive reports detailing campaign success metrics to inform future decision-making processes.
- Managed weekly report summarizing output of call center employees and determined bonus tiers for employees.
- Reviewed calls for training opportunities to assist managers within the department.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Kennel Assistant
Arnold Pet Station
06.2006 - 11.2014
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
- Supported animal wellbeing by providing regular exercise.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
Education
Bachelor of Arts - English
University of South Carolina
Columbia, SC12-2009
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
Timeline
Logistics Coordinator
Thompson Creek Window Company
07.2019 - 05.2025
Assistant Call Center Manager
Thompson Creek Window Company
01.2017 - 07.2019
Dispatch Manager
Thompson Creek Window Company
08.2015 - 01.2017
Marketing Administrative Assistant
Thompson Creek Window Company
11.2014 - 08.2015
Kennel Assistant
Arnold Pet Station
06.2006 - 11.2014
Bachelor of Arts - English
University of South Carolina
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