Amanda Stanton
Madison,WI
Summary
Passionate about helping people and utilizing customer service and management skills to build a successful career. Proficient Human Resources Assistant with a focus on providing exceptional support for HR departments. Demonstrates high levels of discretion when handling sensitive information to maintain confidentiality.
Overview
12
12
years of professional experience
Work History
HR ASSISTANT
MAD CITY WINDOWS
MADISON, WI
09.2023 - Current
- Achieves company expansion by overseeing the successful onboarding of new hires.
- Generates welcome emails and processes onboarding paperwork.
- Coordinates start date adjustments between new hires, recruiters, and managers.
- Manages documentation for employee personnel files, which includes offer letters, bonus agreements, and background check reports.
- Addresses employee queries and concerns prior to their start date.
- Provides troubleshooting support to new hires experiencing ADP Onboarding issues.
- Manages the input of all new hire employee information into various database platforms.
- Conducts weekly audits to ensure accuracy of new hire ADP employment profiles.
- Demonstrates professional discretion and confidentiality while handling employee information.
- Ensures continuous communication with managers across the company, providing assistance as necessary with onboarding new employees.
- Completes employment verification requests.
- Collects and uploads documents provided for I-9 verification.
RECEPTIONIST & DOG WALKER
ALL4K9
CARY, IL
04.2019 - 04.2023
- Provide safe and engaging dog walking services from client residences, performing walks or visits with durations of 10-30 minutes.
- Provide feeding, medication, and fresh water as requested.
- Use our industry software to manage client schedules and services.
- Build relationships with clients and pet owners.
- Inform clients of services offered and appropriate services applicable to their pet.
- Educate clients on grooming health concerns.
- Schedule grooming services and take payment for services rendered.
- Educate clients on pet food nutrition and supplements.
- Built rapport with dogs using verbal affirmations, petting and approved treats.
- Reported dog behavior issues and medical concerns to owner for prompt resolution.
- Attracted new clients through referrals and word-of-mouth marketing.
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
FRONT DESK ADMINISTRATOR
EDGE PERFORMANCE
CARY, IL
05.2019 - 05.2020
- Answer questions regarding payment, billing schedules, holds, and cancellations of memberships.
- Respond to customer emails, phone calls, and texts, and answer any questions that require support.
- Assign personal training appointments and client meetings to staff.
- Provide support to members utilizing the Wellness Living system.
- Explain and conduct membership sales.
- Organize membership contracts.
- Exercise discretion and confidentiality with member information.
- Managed customer complaints and rectified issues to complete satisfaction.
TEAM LEADER
BENTLEY’S PET STUFF
ALGONQUIN, IL
06.2018 - 05.2019
- Served as the ultimate authority in making hiring decisions, conducting training programs, and fostering professional growth within the store team
- Develops team succession plan to prepare for turnover and to support store partners in their career path, according to their skill set and ambition.
- Effectively coaches team to improve performance and resolve partner conflicts.
- Partners with District Leader and HR regarding corrective action and separation.
- Completes performance reviews of team members.
- Motivates and directs store team on product knowledge, engagement, and consulting skills to successfully achieve sales budgets.
- Control expenses, inventory, and profitability to meet or exceed budgets.
- Manages labor schedule for adequate store coverage and customer service.
- Prioritizes and organizes company initiatives; plans, delegates, supervises, monitors, and directs store partners to ensure projects are completed by deadlines.
- Motivates team to engage customers to learn pet parents' needs, and consults and educates regarding products that meet those needs.
- Observe, monitor, and provide coaching feedback to store partners related to customer service.
- Responsible for ensuring all orders are submitted as needed within budget guidelines.
- Review and correct negative inventory daily, as well as manage the cycle count process for the store.
- Ensures promotion of events by having flyers created to invite customers back to store and utilizing store social media.
- Fostered positive employee relationships through communication, training, and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
PET NUTRITION CONSULTANT/KEY HOLDER
BENTLEY’S PET STUFF
LONG GROVE, IL
06.2016 - 05.2018
- Provide an exceptional customer service experience by greeting, listening to, and assisting customers while exceeding their needs, as well as demonstrating an excellent knowledge of our products.
- Encourage integration of multiple product categories during each guest experience.
- Ensure each customer is educated on the whole experience and product lines that Bentley's Pet Stuff offers.
- Guide customers to the right products to fit the needs of their pet.
- Ensure the achievement of individual and store goals by contributing to the enhancement and development of the business.
- Contribute to the management of the visual displays of the products.
- Ensure appropriate levels of product on sales floor by replenishing product.
HUMAN RESOURCES CONSULTANT
VALUABLE RESOURCES CO.
GILBERTS, IL
01.2016 - 07.2016
- Help build and maintain 'Taboo Topix,' an anti-harassment and bullying prevention program.
- Complete client projects on and off-site.
- Create and maintain relationships with current and potential clients.
- Execute client confidentiality while handling sensitive information.
- Exercise communication with clients via telephone and in person.
- Resolve or appropriately refer questions, requests, complaints, and/or problems.
- Scheduling appointments with clients and organizing special events.
- Execute research for clients and deliver information in a timely manner.
- Provide administrative support to the President.
ASSISTANT MANAGER
MAURICES
PRAIRIE DU CHIEN, WI
09.2013 - 09.2015
- Lead and inspire a team focused on customer service, driving sales.
- Assist in managing a location that generates $1.5 million in annual revenue.
- Assist with talent selection, associate development, and retention.
- Assist in visual presentation and ensure sound operational practices.
- Support in generating sales and profits, and managing expenses.
- Assist in driving new ideas, sharing information with others, and creating solutions to problems.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
SPECIAL EVENTS COORDINATOR
PRAIRIE DU CHIEN PARKS AND RECREATION DEPARTMENT
PRAIRIE DU CHIEN, WI
09.2013 - 12.2014
- Coordinating Events.
- Heading registration for events.
- Clerical front desk at a recreation facility.
- Cash management.
- Membership recruitment.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
HUMAN RESOURCES
TARGET
WINONA, MN
09.2012 - 09.2013
- Scheduling
- Maintain required team member trainings.
- Plan activities for team members.
- Maintain job applicant flow.
- Extend job offers.
- Complete terminations.
- Follow up with Leave of Absence.
- Payroll.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Assisted Human Resources Manager with execution of HR program with focus on delivering high-quality services
Education
B.S. Recreation & Tourism -
Winona State University
Winona, MN05.2013
Skills
- Customer Service
- Management
- Communication
- Critical Thinking
- Database Management
- Auditing
- Confidentiality
- Employee Relations
- Relationship Building
- Event Coordination
- Team Leadership
- Performance Management
- Inventory Management
- Scheduling
- Coaching
- Marketing
- Client Relationship Management
- Benefits Administration
- Research
- Administrative Support
- Assistant Management
- Talent Development
- Scheduling
- Training and Development
- Leave of Absence Management
- Hiring and retention
- Employee Onboarding
- Human Resources Support
- Administrative assistance
- Maintaining files
Timeline
HR ASSISTANT
MAD CITY WINDOWS
09.2023 - Current
FRONT DESK ADMINISTRATOR
EDGE PERFORMANCE
05.2019 - 05.2020
RECEPTIONIST & DOG WALKER
ALL4K9
04.2019 - 04.2023
TEAM LEADER
BENTLEY’S PET STUFF
06.2018 - 05.2019
PET NUTRITION CONSULTANT/KEY HOLDER
BENTLEY’S PET STUFF
06.2016 - 05.2018
HUMAN RESOURCES CONSULTANT
VALUABLE RESOURCES CO.
01.2016 - 07.2016
ASSISTANT MANAGER
MAURICES
09.2013 - 09.2015
SPECIAL EVENTS COORDINATOR
PRAIRIE DU CHIEN PARKS AND RECREATION DEPARTMENT
09.2013 - 12.2014
HUMAN RESOURCES
TARGET
09.2012 - 09.2013
B.S. Recreation & Tourism -
Winona State University