Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Stanton

GONZALES,LA

Summary

Dynamic Administrative Coordinator with a proven track record at the Office of State Parks, enhancing office efficiency and improving data accuracy. Excelled in client engagement and detail-oriented data management, significantly contributing to team productivity and customer satisfaction. Skilled in Microsoft Word and adept at problem resolution, consistently delivering service excellence.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

The Office of State Parks - Operations
07.2006 - 07.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.

Administrative Assistant

The Office of Sate Parks - Call Center
07.2004 - 07.2006
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
  • Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
  • Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
  • Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
  • Expedited decision-making processes for time-sensitive matters by providing the director with well-researched data and pertinent information.
  • Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
  • Implemented time-saving strategies that optimized workflow efficiency within the office environment.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Coordinated internal resources effectively to ensure seamless transitions between tasks delegated by the director during periods of high workload demand.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Facilitated training and onboarding for incoming office staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Administrative Coordinator

Office of State Parks - Call Center
12.1999 - 07.2004
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Improved data accuracy, overseeing transition to new database system and training staff on its use.
  • Improved employee onboarding process, resulting in shorter adjustment period for new hires.
  • Conducted research for special projects, providing valuable insights that informed decision-making.
  • Increased office efficiency with development of comprehensive administrative procedures manual.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

High School Diploma -

East Ascension High School
Gonzales, LA
05-1998

Skills

  • Service Excellence
  • Detail-Oriented Data Management
  • Administrative support
  • Proficient Computer Skills
  • Proficient in Microsoft Word
  • Administrative Support
  • Proficient in Computer Applications
  • Efficient Filing Practices
  • Client Engagement
  • Office Support Services
  • Analytical Problem-Solving
  • Proficient in Problem Resolution

Timeline

Administrative Assistant

The Office of State Parks - Operations
07.2006 - 07.2007

Administrative Assistant

The Office of Sate Parks - Call Center
07.2004 - 07.2006

Administrative Coordinator

Office of State Parks - Call Center
12.1999 - 07.2004

High School Diploma -

East Ascension High School

Similar Profiles

CREATE PROFILE
Amanda Stanton