Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Amanda Stanton

Mountain Home

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Training and Support Manager

Caliber Collision
Boise
05.2023 - Current
  • Managed multiple projects simultaneously while maintaining high standards of quality control.
  • Assisted in the development of long-term strategies for improving customer service processes.
  • Ensured compliance with company policies, procedures, and industry regulations.
  • Recruited, hired, trained, coached, evaluated and motivated personnel as needed.
  • Created reports detailing customer service trends and team performance data.
  • Developed strategies for handling difficult situations encountered during interactions with customers.
  • Conducted regular meetings with staff members to discuss challenges

  • Trained new employees on company policies and procedures related to customer service.
  • Identified opportunities for process improvements within the department.
  • Coordinated with external vendors to resolve complex technical problems.
  • Adhered to organizational policies related to confidentiality of information pertaining to customers.
  • Monitored customer service performance metrics and identified areas for improvement.
  • Implemented company-wide policy changes and initiatives to improve support capabilities.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Analyzed data to identify opportunities for improving support levels.
  • Evaluated performance of support staff and provided coaching to improve performance.
  • Resolved complex and escalated support issues.
  • Fostered positive and inclusive team culture for support staff.

Tax Professional

H&R Block
10.2014 - Current
  • Conducted comprehensive risk evaluations focusing on potential vulnerabilities.
  • Arranged client meetings efficiently.
  • Developed comprehensive tax tables for accurate financial reporting.
  • Streamlined document processing to enhance financial data accuracy.
  • Prepared comprehensive compliance reports for regulatory filings.
  • Supported clients in maximizing eligible deductions.
  • Worked closely alongside client teams to optimize performance.
  • Provided tax advice to clients based on their individual financial situation.

Office Administrator

Caliber Collision
Boise
08.2020 - 05.2023
  • Coordinated and managed scheduling processes to streamline operations.
  • Optimized accounts receivable processes to improve financial accuracy.
  • Implemented improvements that substantially reduced billing cycle time.
  • Managed office operations efficiently.
  • Managed finances with great precision.
  • Monitored account transactions for error identification and resolution.
  • Managed employee relations and coordinated training sessions.
  • Managed timely processing of invoices and payments.
  • Exhibited capability in maintaining consistent typing speed of 50+ words per minute.
  • Compiled and organized data for analysis.
  • Demonstrated expertise in efficiently navigating Microsoft Office suite.
  • Demonstrated strong proficiency in verbal and written communication.
  • Demonstrated proficiency in various computer applications.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Created PowerPoint presentations for internal use or external clients when required.
  • Greeted visitors warmly upon arrival at the office premises.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Processed invoices on a timely basis according to established procedures.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.

Education

Certified Pharmacy Technician -

Milan Institute
Nampa, Idahi
04.2013

Skills

  • Timely and responsible
  • Trustworthy team contributor
  • Consistently maintained professional appearance
  • Project management
  • Customer service
  • Regulatory compliance
  • Data analysis
  • Employee training
  • Performance evaluation
  • Process improvement
  • Conflict resolution
  • Team building
  • Communication skills
  • Time management
  • Coaching techniques
  • Report generation
  • HR collaboration
  • Documentation skills
  • Customer service expertise
  • Document management
  • Decisive Decision-making
  • Budget management
  • Cross-functional collaboration
  • Team development
  • Conflict management
  • Office administration
  • Staff management
  • Quality assurance
  • Records management
  • Schedule coordination
  • Policy enforcement
  • Training and mentoring
  • Verbal and written communication
  • Performance evaluations

Awards

Henry W. Bloch Excellence in Client Service Award, 08/01/18, This award is only received by 30 people a year. I was nominated by a co-worker and the nomination was validated and endorsed by the District Manager. The nomination was then sent to corporate for final picks. The Henry W. Bloch Excellence in Client Service Award program recognizes and rewards tax office associates and franchise employees who go above and beyond for their clients and their team. The award showcases those who live H&R Block’s Purpose and consistently demonstrate company Behaviors like Customer-Centric and Better Together.

Timeline

Training and Support Manager

Caliber Collision
05.2023 - Current

Office Administrator

Caliber Collision
08.2020 - 05.2023

Tax Professional

H&R Block
10.2014 - Current

Certified Pharmacy Technician -

Milan Institute

Similar Profiles

CREATE PROFILE