Amanda Steele
Shakopee,MN
Summary
Determined Credit Specialist proudly offering over 20 years experience in making effective decisions, finding solutions to problems and assisting customers. A valuable employee known for communicating complex information in terms that are easily understood. Skilled in credit procedures and developing client relationships.
Overview
26
26
years of professional experience
Work History
Credit Analyst
Builders FirstSource
Eagan, MN
06.2023 - 01.2024
- Developed strategies to manage delinquent accounts and reduce overall portfolio risks.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Collections Specialist
Medical Staffing Solutions
Eden Prairie, MN
01.2023 - 04.2023
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Developed collection methods to achieve or exceed company financial goals.
- Recorded information about customers' financial status and collections status efforts.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
Collections Specialist
Tennant
Eden Prairie, MN
08.2021 - Current
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Recorded information about customers' financial status and collections status efforts.
- Recorded and updated customer personal accounts with accurate contact information.
- Located and monitored overdue accounts using billing system to begin collections process.
Account & Credit Specialist
Brewers Supply Group
Shakopee, MN
03.2015 - 03.2021
- Frequently reviewed and checked credit limit appropriateness for customers.
- Partnered with customers by using effective communication skills to boost payment process.
- Identified valuable solutions for customers with credit problems.
- Submitted delinquent accounts to collections department or outside resources.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
Customer Service Representative
Culligan Water Conditioning Service
Minnetonka, MN
02.2013 - 03.2015
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Law Office Manager
Burns Law
Burnsville, MN
06.2013 - 09.2013
- Drafted motions, briefs, and other legal documents associated with litigation process.
- Filed pleadings and required paperwork with court clerk according to strict deadlines.
- Performed billing, collection and reporting functions.
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
Accounts Payable Clerk
Western Petroleum
Eden Prairie, MN
01.2010 - 02.2011
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Handled high-volume invoice processing with minimal supervision.
- Analyzed invoices and reports to charge expenses to correct cost center.
- Verified coding and approvals, maintaining accurate financial controls and data.
Accounts Receivable Manager
Metro Dental Associates
Minneapolis, MN
02.1998 - 04.2009
- Completed daily accounts receivable ledger reconciliations.
- Received and input receivables payments in compliance with internal financial procedures.
- Resolved invalid or unauthorized deductions by following pending deductions procedures.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Associate of Applied Science - Paralegal Studies
Minnesota School of Business
Minneapolis, MN09.2011
Skills
- Customer records analysis
- Best practices
- Consumer credit knowledge and credit decision making
- Effective in organization, teamwork, problem-solving, and critical thinking
- Ability to adapt immediately to financial and accounting software and computer systems
Timeline
Credit Analyst
Builders FirstSource
06.2023 - 01.2024
Collections Specialist
Medical Staffing Solutions
01.2023 - 04.2023
Collections Specialist
Tennant
08.2021 - Current
Account & Credit Specialist
Brewers Supply Group
03.2015 - 03.2021
Law Office Manager
Burns Law
06.2013 - 09.2013
Customer Service Representative
Culligan Water Conditioning Service
02.2013 - 03.2015
Accounts Payable Clerk
Western Petroleum
01.2010 - 02.2011
Accounts Receivable Manager
Metro Dental Associates
02.1998 - 04.2009
Associate of Applied Science - Paralegal Studies
Minnesota School of Business