Experienced management professional with a proven track record in effective team leadership and operations oversight. Demonstrates consistent goal achievement through collaboration and adaptability. Strong skills in conflict resolution, process improvement, and fostering a positive work environment. Results-oriented individual excelling in driving organizational success through strategic decision-making and effective communication.
Hi, I’m
Amanda Steele
Oklahoma City,OK
Summary
Overview
17
years of professional experience
Work History
Nothing Bundt Cakes
Assistant Manager
02.2023 - Current
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Kirkland's Inc
Assistant Manager
10.2017 - 02.2023
Job overview
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
- Improved efficiency by training staff on best practices and protocol.
- Coordinated with store manager to initiate strategies to achieve sales and profit goals.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Collected merchandise returns from the sales floor and processed paperwork.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Received and staged incoming inventory for movement to storage or sales floor.
- Served as mentor to junior team members.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Offered solutions to customers complaints, focusing on best solution for the business.
- Managed returns, exchanges and refunds in accordance with store policies.
- Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.
- Supervised the main work areas within the company and ensured that debris was removed to prevent accidents and mishaps.
- Improved customer satisfaction and sales by working with store manager and colleagues.
Self
Stay at Home Mother
07.2007 - 09.2017
Job overview
- Created and executed short and long-term customized comprehensive financial strategies to reach family goals.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Education
Kaplan UniversityDavenport, IA
from Applied Science
University Overview
Skills
- Product and service knowledge
- Verbal and written communication
- Sales monitoring
- Flexible schedule
- Excellent multi-tasker
- Organized
- Reliable and dependable
- Personnel training and development
- Inventory control
- Dedicated team player
- Customer service
- Decision-making
Timeline
Assistant Manager
Nothing Bundt Cakes
02.2023 - Current
Assistant Manager
Kirkland's Inc
10.2017 - 02.2023
Stay at Home Mother
Self
07.2007 - 09.2017
Kaplan University
from Applied Science