Amanda Steffens
Kandiyohi,MN
Summary
Dedicated pet care professional with experience at Fancy Coats Pet Grooming and Inn, skilled in scissor techniques and customer service. Enhanced client satisfaction through personalized grooming services and effective communication, fostering strong relationships. Proven ability to adapt and multitask in a fast-paced environment, ensuring the comfort and safety of all dogs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Dog Groomer and Dog Walker
Fancy Coats Pet Grooming and Inn
12.2011 - Current
- Enhanced dog comfort and cleanliness by assisting with bathing and drying.
- Supported senior groomers by preparing tools and equipment for grooming sessions.
- Maintained a safe and sanitary work environment through routine cleaning practices.
- Communicated effectively with pet owners regarding grooming needs and service options.
- Observed grooming techniques to enhance personal skills and knowledge of best practices.
- Handled various dog breeds, adapting techniques to suit individual temperaments and needs.
- Coordinated scheduling of appointments to optimize workflow efficiency within the salon.
- Trained new staff on grooming procedures and customer service protocols.
- Educated pet owners on proper grooming practices and product recommendations.
- Monitored pet behavior during grooming sessions to ensure comfort and safety.
- Supported lead groomers with bathing, drying, and brushing techniques for various breeds.
- Maintained detailed client records for easy reference and scheduling future appointments.
- Increased repeat business by building rapport with clients, offering expert advice on at-home pet care, and setting up regular appointments.
- Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Assisted in the training of new team members, sharing expertise and best practices for providing exceptional pet care.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Delivered an outstanding customer experience by consistently meeting or exceeding expectations through high-quality grooming services.
- Contributed to a positive workplace environment through effective communication with team members and clients.
- Provided exceptional service to clients by addressing concerns promptly and professionally.
- Supported a safe work environment by identifying potential hazards or issues within the salon space and reporting them promptly for resolution.
- Efficiently managed time by prioritizing tasks according to urgency, resulting in timely completion of all assignments.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Developed strong relationships with clients through effective communication and reliability.
- Trained new staff on best practices for dog handling and care during walks.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
Customer Service Manager
Kmart
07.2001 - 01.2005
- Assisted in resolving customer inquiries and complaints through effective communication and support.
- Adapted quickly to dynamic environments, providing timely solutions to customer issues.
- Collaborated with team members to enhance customer satisfaction through streamlined processes.
- Learned and utilized customer service software to track interactions and manage orders efficiently.
- Supported training initiatives for new team members on best practices in customer service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
DSP
Divine House Inc.
10.1998 - 12.1999
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
High School Diploma - General Studies
Willmar High School
Willmar, MN1997
Skills
- Scissor skills
- Hair styling
- Sanitation protocols
- Nail trimming
- Hygiene maintenance
- Canine behavior
- Social media promotion
- Animal handling
- Animal restraint
- Empathy towards animals
- Basic accounting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer communication
- Relationship building
- Meal preparation
- Team building
- Housekeeping duties
- Task prioritization
- Medication administration
- Infection control
- Work prioritization
- Goal setting
- Professionalism
- Record keeping
- Time management abilities
- Continuous improvement
- Written communication
- Work planning
- Emergency response
Certification
I am CPR and First Aid certified as of 2024
Additional Information
Personal references
Amanda Peterson
320-295-8906
Alycia Mattern
320-894-0566
Ashley Miesen
507-276-5092
Timeline
Assistant Dog Groomer and Dog Walker
Fancy Coats Pet Grooming and Inn
12.2011 - Current
Customer Service Manager
Kmart
07.2001 - 01.2005
DSP
Divine House Inc.
10.1998 - 12.1999
High School Diploma - General Studies
Willmar High School