Amanda Steiner
Parker,CO
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
Work History
RN Care Coordinator (VN 2, Step 07)
VA Office Of Community Care (full-time Position)
04.2023 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients to the workings of Community Care, and process of requesting, receiving, and granting authorization for specialized care outside of the VA.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Determined through thorough chart review what services are needed urgently versus routinely, and coordinated to fits each individuals needs.
- Shared knowledge and skills with colleagues, using quality improvement findings to guide and direct own practice.
- Managed complex cases of patients, ensuring optimal treatment plans were executed effectively, with detailed followup.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Initiated referrals to other services in the community, using the nursing process to provide appropriate care for the patients.
- Planned and organized care based on patient's individual needs to assure safe, efficient, and cost-effective care.
- Participated in daily meetings on Teams, some days acting as scribe or facilitator, organized and completed personal daily assignments in a safe and timely manner; assisting other team members when needed.
Outpatient Specialty Nurse (VN 2, Step 06)
VA Clinic (full-time Position)
05.2021 - 04.2023
- Collaborated with providers to assess patients and deliver appropriate treatment while managing needs in outpatient specialty clinic.
- Coordinate care with laboratory, radiology, primary care, physical therapy, and behavioral health to optimize outcomes for patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Administered medications via intramuscular injections and monitored responses.
- Provided direct patient care, stabilized patients as needed, and determined next course of action; ie transfer to higher level of care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Manage new consults, assist with scheduling, collaborate with provider for efficient care as needed; whether education via telephone, or in person appointment, and establish follow-up appointments for patients.
- Follow up care with patients recovering from medical or surgical procedures.
- Perform as point of contact for clinic when supervisors are absent.
- Partake in covid clinics, hiring committee, flu vaccination clinics, and training for new procedures available in clinic (PTNS).
- Covered as RN for multiple specialty clinics over past year wherever needed; orthopedics, urology, general surgery, neurology, cardiology, telehealth, to name a few.
PACT RN Care Manager (VN 2, Step 05)
VA Clinic (full-time Position)
05.2019 - 05.2021
- Duties include integration and augmentation of health care quality by providing health, education, clinical appropriate preventive and therapeutic care, and partnership among patients, personal support persons, and PACT staff.
- RN Care Manager facilitates care coordination and navigation through a complex health care system for panel of over 1000 patients. Coordinating plan of care across multiple care settings, including accessing additional health care providers and other services in the community to help patients receive the care they need.
- Daily requirements include assessing scheduled patients and developing appropriate plan of care, along with triaging and treating walk in patients, and setting up specific patients for follow-up appointments when necessary.
- Each patient is treated on an individual basis and involved in the plan of care developed by PACT RN and MD for the best healthy outcome.
- PACT RN job entails not only face to face interaction, but coordinating cares over the phone, and online according to the patient communication line of choice. This can accompany medication refills, placing consults, scheduling appointments, or passing along a concern to the provider if issues cannot be resolved from the RN perspective.
- Daily many hours are spent providing clinical expertise and guidance for the coordination of various care options that are available through the VA. This entails placing consults for authorization for veterans to receive care within the VA or via Care In The Community depending on the individual's health care needs.
Staff Nurse (GS 11, Step 05)
Tripler Army Medical Center (full-time Position)
10.2016 - 04.2019
- Develop patient care plans, including assessments, evaluations and nursing diagnoses in pursuit of successful patient outcomes in a 29 bed Level 2 Trauma Center.
- Ensure proper care for military beneficiaries; including active duty, veterans, and their family members; collaborate with services to facilitate care to meet the patients' needs and provides a robust interdisciplinary approach to care.
- Pharmacological and non-pharmacological management and treatment of various disorders and diseases for all ages.
- Collaborative efforts with clinical (RNs, medics, LPNs) and support staff (attending physicians, residents, and PA students) in patient care activities while maintaining a high level of staff morale and professionalism to enhance personal growth, development, and practice.
- Coordinate discharge follow-up from the ED with necessary resources; specialty clinic, primary care, etc.
- Prioritize resources patients need upon discharge to engage in self-care and self-management with ongoing support needed to succeed in making and sustain changes in their health through a personalized plan of care.
- Primary nurse providing specialized, intensive direct care for procedural sedation for various procedures, such as resetting dislocations, orthopedic splinting, lac repair, EGDs for food bolus, ENT scopes, etc.
- Assisted with SANE exams, ensuring patient safety, confidentiality, appropriate trained liaisons contacted for physical exams, strict documentation for legality purposes, chain of command for specimen collection, pharmacological treatment for prophylaxis, resources for discharge planning, and followup.
- Assisted with completion of procedures, properly monitoring patients until reaching full recovery; provide adequate education upon discharge from facility.
- Assisted with direct patient care as dictated by daily coverage needs, wherever the needs as appropriate for RN scope of practice, including charge nurse for the department as needed.
Travel Nurse
Aureus Medical Group (full-time Position)
05.2016 - 07.2016
- Provide care to the Native American population in a critical care access hospital which maintains a 7 bed Emergency Department.
- Treat patients with various ailments, including traumas, which are quickly stabilized and transferred to hospitals with a higher level of care.
- Develop report with various midlevel providers and medical doctors that are on weekly rotation to adequately staff the ED, along with a small group of fellow RNs and CNAs.
- Primary care, assessment and evaluation of all ages, including any emergent complaint, pregnancy concern, or acute care needs.
Staff Nurse
St. Vincent Healthcare (full-time Position)
02.2012 - 05.2016
- Provide care designed to meet individual emergent, urgent and non-urgent patient needs through the use of the nursing process within a 25-bed Level 2 Trauma department.
- Position maintains primary responsibility and accountability for the delivery and coordination of intensive nursing care of patients who present with a wide range of physical, social, and physiological conditions.
- Assist physicians with specialized procedures such as chest tube insertions, endotracheal intubations, central line placement, gastric lavage, and laceration repair.
- Monitoring patients through the procedural care continuum; recovery, education, plan for transfer to admission or discharge to home.
- Uses principles of triage to assess high-risk behavior in varying situations and determines appropriate resources to assist in stabilizing life-threatening situations.
- Uses nursing process and evidence based practice to collaborate care, personalize, and focus on a patient centered holistic plan for life.
- National Core Measures to implement rapid interventions for populations presenting with: heart attack, pneumonia, stroke, surgical interventions to assure utmost positive outcomes.
Travel Nurse
Aureus Medical Group (full-time Position)
04.2014 - 08.2014
- Provide care to a diverse pediatric population in a 26 bed pediatric intensive care unit, with various needs and cultural backgrounds.
- Implement care plans for patients with acute and chronic illnesses, and serve as a patient advocate to ensure a healing path towards a successful recovery.
- Employ nursing skills to manage patients: IV access/therapy, lab values, hemodynamic monitoring, respiratory management, infant servo-warmer, et al.
Staff Nurse
Nebraska Medical Center (full-time Position)
10.2007 - 12.2011
- Provide care for patients with acute and chronic illnesses in a critical care setting of a Level 1 Trauma Hospital; population including trauma, surgical, ENT, neurological/EEG monitoring, transplant recipients, hematology-oncology, dialysis, et al.
- Perform basic nursing skills from assessment, implementation of cares, to prioritization of tasks, as well as various bedside procedures: rapid intubations, central line and chest tube placements, and other interventions required within the acute setting.
- Ensure continuity of care by directing, coordinating, planning, and organizing patient care for positive patient outcomes by acting as a liaison between a multidisciplinary team.
- Coordinate patient and family educations while in the hospital and initiate discharge planning immediately.
- Assist with float during nursing shortages to care for patients on other floors including ICU, telemetry, med-surg, CPCU, learning additional knowledge and skills implemented for older populations.
PACT Care Manager
Denver VA
06.2025 - Current
- RN Care Manager facilitates care coordination and navigation through a complex health care system for panel of over 1000 patients on a panel in Colorado Springs VA system. Coordinating plan of care across multiple care settings, including accessing additional health care providers and other services in the community to help patients receive the care they need.
- Daily requirements include secure messaging, CPRS alerts, and TEAMS messages to monitor and respond to in a timely manner. This can include secure messages back to patients, and/or phone calls to meet the needs of each individual patient.
- Daily tasks include placing consults held for signature per protocol, establishing appointment for patient with the provider by working closely with MSAs, and forwarding additional concerns on to the provider for review.
- Care is essentially aimed at providing patient appointments with specialty clinics within the VA, and if not available coordinating care for the patient with the Office of Community Care.
- Records reviews are completed daily to establish additional needs of many patients seen at UC/ED, with phone calls to follow up regarding any further plan of care.
Education
Bachelor of Science - Nursing
Creighton University
Omaha, NE2007
Bachelor of Arts - Natural Sciences
Carroll College
Helena, MT2003
Skills
- Acute care expertise 10 years
- Strong attention to detail, prioritization of tasks, and organizational skills
- Certifications in ACLS, BLS
- Great communication skills, to encompass self-awareness, conflict management, advocacy, listening, and team-oriented mentality
- Serve as resource for new graduates, nursing students, and as preceptor for new hires
- Provide education and instructions to patients and family members, and exercise use of therapeutic communication skills
Timeline
PACT Care Manager
Denver VA
06.2025 - Current
RN Care Coordinator (VN 2, Step 07)
VA Office Of Community Care (full-time Position)
04.2023 - Current
Outpatient Specialty Nurse (VN 2, Step 06)
VA Clinic (full-time Position)
05.2021 - 04.2023
PACT RN Care Manager (VN 2, Step 05)
VA Clinic (full-time Position)
05.2019 - 05.2021
Staff Nurse (GS 11, Step 05)
Tripler Army Medical Center (full-time Position)
10.2016 - 04.2019
Travel Nurse
Aureus Medical Group (full-time Position)
05.2016 - 07.2016
Travel Nurse
Aureus Medical Group (full-time Position)
04.2014 - 08.2014
Staff Nurse
St. Vincent Healthcare (full-time Position)
02.2012 - 05.2016
Staff Nurse
Nebraska Medical Center (full-time Position)
10.2007 - 12.2011
Bachelor of Science - Nursing
Creighton University
Bachelor of Arts - Natural Sciences
Carroll College
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