Amanda Stephens
Kinston,NC
Summary
Versatile Medical Office Assistant possessing first-rate communication skills and personable demeanor demonstrated across 10+ years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
19
19
years of professional experience
Work History
Medical Office Assistant
UNC Physicians Network
07.2021 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 2-physician Family Medicine office, scheduling appointments, and handling patient inquiries.
Medical Office Assistant
Gastroenterology East
11.2018 - 07.2019
- Answer a 17 multi-line phone system, take referrals on new patients, take copays and payments on accounts and past due balances, mail, and faxes.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and answer other patient questions.
Emergency Department Patient Access Representative
Vidant Medical Center
10.2017 - 10.2018
- Collect and verify patient information in Epic, verify insurance, scan documents into Epic, obtain signatures, collect payments, answer phones, and create new accounts in Epic
- Streamlined a shared patient registration processes for 400+ patients in a 12hr shift by implementing efficient data collection methods and reducing wait times.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Billing Coordinator
Carolina Home Medical, Inc
07.2011 - 08.2012
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Improved billing accuracy by implementing stringent quality control measures and enhancing documentation processes.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Supervise up to four employees
- Provide post Mastectomy fitting services in a compassionate, professional setting.
Medical Office Assistant
ARHS Seby B Jones Cancer Center
08.2010 - 11.2010
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Medical Office Coordinator
Interim Healthcare
08.2007 - 08.2008
- Responsibilities included hiring & scheduling CNAS and PCAS
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed background checks, DNA swabbing, verified employment
Certified Nursing Assistant II
Lenoir Memorial Hospital
10.2004 - 04.2007
- Perform duties in care of patients in Emergency Department under the direction of nursing and medical staff
- Assisted with daily living skills and needs, such as EKG's and blood draws
- Record vital signs, food and fluid intake and output of residents as directed
- Documented or reported observations of patient behavior, complaints or physical symptoms to nurses
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
BS - Healthcare Promotions
Appalachian State University
Boone, NC01.2017
AA - Transfer
Lenoir Community College
Kinston, NC01.2013
Certified Nursing Assistant -
Pitt Community College
Winterville, NC01.2004
Skills
- ICD-10 Coding
- Epic
- Computer Skills
- Insurance Billing Procedures
- Patient Relations
- Multitasking and Organization
- Medical Records Maintenance
- Appointment Scheduling
- Patient Referrals
Timeline
Medical Office Assistant
UNC Physicians Network
07.2021 - Current
Medical Office Assistant
Gastroenterology East
11.2018 - 07.2019
Emergency Department Patient Access Representative
Vidant Medical Center
10.2017 - 10.2018
Billing Coordinator
Carolina Home Medical, Inc
07.2011 - 08.2012
Medical Office Assistant
ARHS Seby B Jones Cancer Center
08.2010 - 11.2010
Medical Office Coordinator
Interim Healthcare
08.2007 - 08.2008
Certified Nursing Assistant II
Lenoir Memorial Hospital
10.2004 - 04.2007
BS - Healthcare Promotions
Appalachian State University
AA - Transfer
Lenoir Community College
Certified Nursing Assistant -
Pitt Community College
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