Amanda Stetar
Conroe,TX
Summary
Proven to excel in fast-paced environments, I leveraged strong communication and multitasking skills at Sonic Drive-In to enhance customer satisfaction and drive sales. Adept at handling high-stress situations, as demonstrated at DISH, my flexible schedule and strong work ethic consistently contributed to positive outcomes and increased loyalty.
Overview
18
18
years of professional experience
Work History
Car Hop
Sonic Drive In
10.2021 - 07.2023
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Cashier
Walmart
05.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Arcade Attendant
Bobz World Jungle Bobz Seven Seas
03.2015 - 02.2019
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.
- Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
Customer Service Representative
DISH
09.2005 - 01.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX06.2000
Skills
- Good Communication
- Drive-Thru Experience
- Flexible Schedule
- Strong Work Ethic
Timeline
Car Hop
Sonic Drive In
10.2021 - 07.2023
Cashier
Walmart
05.2020 - 09.2021
Arcade Attendant
Bobz World Jungle Bobz Seven Seas
03.2015 - 02.2019
Customer Service Representative
DISH
09.2005 - 01.2008
High School Diploma -
Port Isabel High School