Summary
Work History
Education
Skills
Timeline
Generic

Amanda Stevenson

Chicago,Illinois

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Overnight Team Lead

Walmart
09 2016 - Current
  • Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
  • Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
  • Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
  • Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
  • Enhanced employee retention through supportive leadership and prioritizing open communication channels.
  • Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
  • Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
  • Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
  • Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
  • Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
  • Increased overnight productivity by implementing efficient task delegation and team management strategies.

Shift Leader

Burger King
10 2011 - 09 2016
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Implemented procedural updates as needed based on company policy changes or industry developments.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Family dollar

Team Associates
10 2006 - 10 2011
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Increased sales revenue by offering targeted promotions and upselling related items.
  • Logged reports, expenses, receipts, and sales in company database.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.

Cashier

Burger King
06 2000 - 11 2006
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • prepared food for customets

Education

Austin career academy
06.2004

Skills

  • Technical knowledge
  • Team motivation
  • Project Planning
  • Disaster Recovery Planning
  • Time Management
  • Decision-Making
  • Adaptability
  • Problem-solving aptitude
  • Business Development
  • Self Motivation
  • Professional Demeanor
  • Multitasking Abilities
  • Audit reporting
  • Team Collaboration
  • Team building
  • Continuous Improvement
  • Interpersonal Communication
  • Reliability
  • Goal Setting
  • Process Improvement
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Professionalism
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Task Prioritization
  • Active Listening
  • Attention to Detail
  • Written Communication
  • Teamwork and Collaboration

Timeline

Overnight Team Lead

Walmart
09 2016 - Current

Shift Leader

Burger King
10 2011 - 09 2016

Family dollar

Team Associates
10 2006 - 10 2011

Cashier

Burger King
06 2000 - 11 2006

Austin career academy

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Amanda Stevenson