Amanda Stinson
Bel Air,MD
Summary
I am currently the Account Implementation Specialist with a proven track record at Shapiro, Inc., excelling in new client onboarding and implementation. Experienced at resolving complex issues and enhancing operational efficiency, I foster strong client relationships and deliver tailored solutions, ensuring high satisfaction and retention rates. Proficient in project management and data analysis.
Overview
2026
2026
years of professional experience
Work History
Account Implementation Specialist
Shapiro, Inc
01.2025 - Current
- Assisted in implementing software solutions to enhance client operational efficiency.
- Collaborated with cross-functional teams to ensure seamless project execution and customer satisfaction and created internal and external SOP's.
- Documented implementation processes and created user guides for future reference and training purposes.
- Gathered client feedback post-implementation to identify areas for improvement and refine processes.
- Supported project managers in coordinating timelines, resources, and deliverables effectively.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Navigated complex regulatory environments, ensuring compliance with all relevant standards and requirements during implementation.
- Provided training and support to end-users on new system functionalities and best practices.
- Conducted system testing and troubleshooting to resolve issues promptly, improving user experience.
Sales Development Representative
Shapiro, Inc.
2023 - Current
- Generated qualified leads through targeted outreach strategies and effective communication techniques.
- Conducted market research to identify potential clients and industry trends, enhancing prospecting efforts.
- Collaborated with sales team to develop tailored pitches that increased engagement with prospects.
- Utilized CRM software to track interactions and manage follow-up actions for lead nurturing.
- Mentored new team members on best practices for lead generation and qualification processes.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Utilized Hubspot Sales Professional to manage sensitive client information and update existing and new client profiles.
- Conducted in-depth market research to identify potential clients, increasing pipeline of opportunities.
- Optimized sales pitch by integrating storytelling, making value proposition more relatable to prospective clients.
- Streamlined lead qualification process, allowing for quicker identification of high-potential prospects.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold reach-outs, networking, marketing and prospective database leads.
Business Development Research Analyst
Shapiro, Inc.
2021 - 2023
- Analyzed complex data sets to identify trends and support strategic decision-making.
- Developed comprehensive reports summarizing research findings for senior management review.
- Collaborated with cross-functional teams to enhance research methodologies and improve outcomes.
- Mentored junior analysts, fostering professional growth and ensuring adherence to best practices.
- Utilized statistical software to perform quantitative analyses, enhancing accuracy of research conclusions.
- Conducted market analysis identifying competitive landscape and industry shifts, informing business strategy.
- Mentored new hires during their onboarding period leading them towards successful integration into the team.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Participated in data mining activities to uncover insights from various sources.
Ecommerce Account Specialist
Shapiro, Inc.
2020 - 2021
- Managed client accounts, ensuring timely response to inquiries and issues.
- Developed tailored solutions to meet client needs, enhancing satisfaction and retention.
- Analyzed account data, identifying trends to optimize service delivery and performance.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Established strong relationships with clients, fostering open communication and trust for long-term partnerships.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Responsible for the review and submission of US Customs Paperwork on behalf of new customer set up.
- Set up new customer accounts and updated existing profiles with latest information.
Import Analyst
Shapiro, Inc
2019 - 2020
- Analyzed import documentation for compliance with federal regulations and company policies.
- Coordinated with suppliers to ensure timely delivery of goods and resolve discrepancies.
- Trained junior analysts on regulatory requirements and import procedures, fostering team knowledge retention.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Reduced customs clearance time with proactive communication and thorough preparation of required documents.
- Coordinated closely with sales teams to understand customer needs and prioritize order fulfillment accordingly.
- Reviewed shipment invoices for accuracy, ensuring proper coding and classification of products.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated with shipping and transport companies on behalf of clients.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
Lead Teacher
Kiddie Academy
2017 - 2019
- Developed and implemented age-appropriate curriculum fostering cognitive and social development.
- Led classroom management initiatives to create a positive and engaging learning environment.
- Mentored junior teachers, providing guidance on instructional strategies and classroom techniques.
- Collaborated with parents to enhance student learning experiences and address individual needs.
- Conducted assessments to evaluate student progress, adapting lesson plans accordingly.
- Trained staff on best practices for early childhood education principles and standards.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Lead Teacher
The Y of Central Maryland
2014 - 2017
- Organized extracurricular activities promoting teamwork, creativity, and physical development.
- Streamlined daily operations to improve efficiency in lesson delivery and classroom organization.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Trainer
Chick-fil-A
2010 - 2014
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Mentored team members on best practices for cash handling and transaction processing.
- Monitored cashier performance, providing feedback to ensure compliance with company policies.
- Facilitated role-playing exercises to enhance customer interaction skills among staff members.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
C. Milton Wright High School
Bel Air, MDSkills
- Issue resolution
- Client training
- Business analysis
- Telephone and email etiquette
- Software implementation
- Project management
- Proficient in Microsoft Word and Excel as well as Hubspot Sales Professional
- Implementation management
- Client management
- Customer support
- Data migration
- Data mining
- Requirements gathering
- Reporting and documentation
- Implementation and configuration
- Complex issue resolution
- Customer service
Timeline
Account Implementation Specialist
Shapiro, Inc
01.2025 - Current
Sales Development Representative
Shapiro, Inc.
2023 - Current
Business Development Research Analyst
Shapiro, Inc.
2021 - 2023
Ecommerce Account Specialist
Shapiro, Inc.
2020 - 2021
Import Analyst
Shapiro, Inc
2019 - 2020
Lead Teacher
Kiddie Academy
2017 - 2019
Lead Teacher
The Y of Central Maryland
2014 - 2017
Trainer
Chick-fil-A
2010 - 2014
High School Diploma -
C. Milton Wright High School