Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda StJohn

Stephenson,MI

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

28
28
years of professional experience

Work History

Restaurant General Manager

Taco Bell
Howell, MI
06.1996 - Current
  • Kept up-to-date records of employee performance reviews.
  • Updated computer systems with new pricing and daily food specials.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Established cash control systems for register transactions.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Maintained accurate inventories of food, supplies and equipment.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Prepared and led food service training programs to teach staff various tasks.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Recruited, trained and supervised staff members.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Trained new employees to perform duties.
  • Resolved customer complaints in a professional manner.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Created weekly work schedules according to staffing needs.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Dansville High School
Dansville, MI
06-1998

Skills

  • Customer Engagement
  • Business Management
  • Talent Development
  • Purchasing
  • Food Safety
  • Health Code Compliance
  • Inventory Management
  • Schedule Coordination
  • Restaurant Operations Management
  • Staff Scheduling
  • Supervisory Skills
  • Adaptable
  • Shift Management
  • Labor and Food Cost Control
  • Customer-Oriented
  • Stable Work History

Timeline

Restaurant General Manager

Taco Bell
06.1996 - Current

High School Diploma -

Dansville High School

Similar Profiles

CREATE PROFILE
Amanda StJohn