Amanda Stoeckel
Lehighton,PA
Summary
Lead personal care assistant of 9 years, providing services to customers, and ensuring customer needs are met. Maintained well-supplied stock room. Excellent communication and interpersonal skills. Compassionate, with focus on delivering excellent customer service. Highly organized in performing diverse and simultaneous tasks.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
PenTeleData
Palmerton, Pennsylvania
10.2022 - Current
- Provide help for AHS
- Time management skills.
- Taking payments for customers
- Helping customers with email / password issues.
- Multi tasking
- Provided exceptional customer service to ensure customer satisfaction.
- Complete dispatches in a timely manner to ensure customer satisfaction.
- Staying up to date with all updated and new policies
- Staying positive is stressful situations
- Kept records of customer interactions or transactions, thoroughly recording details using service console.
- Staying organized
- Making sure all customers are verified to ensure customer safety.
PCA
Victorian Manor Assisted Living
Lehighton, PA
03.2010 - Current
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Remained alert to problems or health issues of clients and competently responded.
- Documented vitals, behaviors and medications in client medical records.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Ran errands for customers, including shopping, and picking up other necessities.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Maintained appropriate filing of personal and professional documentation.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Scheduled and accompanied clients to medical appointments.
Home Health Aide
Chris Mennella
Saylorsburg, PA
01.2013 - 12.2014
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Documented vital statistics and coordinated with health care providers.
- Maintained clean, safe and well-organized patient environment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the doctors and health care team.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Provided transportation, managing and scheduling appointments.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Constructed cognitively stimulating activities.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided direct personal care and administrative services to clients.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Scheduling Coordinator
JCS health care
Slatington, PA
02.2013 - 10.2014
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Conferred with managers, personnel to revise plans and achieve demanding targets.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Scheduled and rescheduled staff to make sure all clients were taken care of in a timely manor.
- Went out to clients homes when know one was available for the shift.
- Complected on call services every other week.
- Helped to teach care staff the proper way of completing tasks needed by the family and consumer.
Mental Health Technician
kids piece hospital
Schnecksville, PA
02.2012 - 11.2012
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Charted on each patient daily.
- Ensured that clients and families were treated with respect and dignity.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
- Took and monitored vital signs, administered medications and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
Education
High School Diploma -
Northern Lehigh High School
Slatington, PA06-2009
Skills
- Wound care maintenance
- Medication Management
- Medical chart documentation
- Team building
- First Aid/CPR
- Communications
- Problem resolution
- Customer service
Timeline
Customer Service Representative
PenTeleData
10.2022 - Current
Scheduling Coordinator
JCS health care
02.2013 - 10.2014
Home Health Aide
Chris Mennella
01.2013 - 12.2014
Mental Health Technician
kids piece hospital
02.2012 - 11.2012
PCA
Victorian Manor Assisted Living
03.2010 - Current
High School Diploma -
Northern Lehigh High School