Amanda Stokes-Crite
Little Rock,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Medical Secretary
ARcare
06.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Clerical Office Assistant
Pulaski County Juvenile Circuit Court
11.2022 - 03.2023
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into databases.
- Processed incoming and outgoing mail and packages according to established procedures.
Assistant Manager
The Fresh Market
06.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Newport High School
Newport, AR03.2017
Skills
- Patient Check-In
- Payment Collection
- Insurance Verification
- Inventory Management
- Provider Relations
- Customer Service
- Patient Scheduling
- Electronic Recordkeeping
- Data Entry
- Referral Verification
- Inbound and Outbound calling
- Effective Listening
- Analytical Skills
- Adaptive team player
Timeline
Medical Secretary
ARcare
06.2023 - Current
Clerical Office Assistant
Pulaski County Juvenile Circuit Court
11.2022 - 03.2023
Assistant Manager
The Fresh Market
06.2021 - 11.2022
High School Diploma -
Newport High School