Amanda Stokes-Crite
Healios Therapeutics
Little Rock,AR
1
Certification
4
years of professional experience
Compassionate and detail-oriented healthcare professional with hands-on experience as a Medical Assistant and Patient Care Coordinator. Skilled in patient scheduling, insurance verification, clinical support, and maintaining accurate medical records. Proven ability to deliver quality care and service in fast-paced clinical environments while ensuring HIPAA compliance. Strong communicator dedicated to improving patient experiences and supporting team efficiency across administrative and clinical tasks.
Work History
Medical Assistant
8 Months- Coordinate patient care for low-dose radiation therapy treatments designed to target inflammation in joints and provide pain relief, with treatment courses typically consisting of 6–10 sessions.
- Prepare and maintain comprehensive patient charts for physician consultations, including simulation sheets, informed consent documentation, pain assessments, referrals, and patient demographic information.
- Collaborate directly with radiation oncologists to verify the appropriate radiation dose and treatment parameters for each specific joint and patient.
- Assist with patient intake, rooming, and discharge, ensuring patients are properly prepared and supported throughout their treatment visits.
- Utilize EMA to verify patient demographics, insurance coverage, prior authorizations, upcoming appointments, and patient check-in/check-out.
- Utilize DrChrono to document and maintain detailed treatment records, including treatment dates, radiation doses, treatment progress, and clinical documentation.
- Capture and document photographs of treatment areas to assist with treatment planning, verification, and ongoing patient records.
- Monitor treatment schedules and communicate with radiation oncologists regarding patient treatment start and completion dates.
- Verify that the prescribed radiation dose is accurately delivered according to the physician’s treatment plan and the specific joint being treated.
- Maintain accurate and timely documentation across multiple electronic health record systems while ensuring patient information remains organized and up to date.
- Provide compassionate patient support throughout the treatment process, answering questions, communicating treatment information, and helping patients feel comfortable during their visits.
- Maintain communication with physicians and clinical staff to ensure safe, accurate, and efficient delivery of patient treatments.
Medical Assistant
11 Months- Assist physicians with clinical tasks such as taking vitals, preparing patients for exams, and documenting medical histories.
- Schedule patient appointments, verify insurance, and handle pre-authorizations to ensure efficient patient flow.
- Maintain accurate patient records and uphold HIPAA compliance during all interactions.
- Communicate with patients regarding care instructions and follow-up needs, supporting high-quality patient service.
Patient Care Coordinator
1 Year 7 Months- Schedule and coordinate appointments, surgeries, and diagnostic procedures for patients, ensuring alignment with provider availability and patient needs.
- Register new and existing patients, collecting demographic and insurance details to streamline the pre-registration process.
- Perform real-time insurance verification, ensuring coverage, authorizations, and pre-certifications are obtained before appointments.
- Communicate effectively with patients to inform them of necessary authorizations, co-pays, and referral requirements, and ensure financial obligations are met.
- Manage sensitive patient information and maintain confidentiality in line with HIPAA regulations.
- Collaborate with healthcare teams to ensure smooth transitions and scheduling of follow-up care and procedures.
Medical Assistant
1 Year 7 Months- Assisted with patient intake, verifying insurance information, updating medical records, and ensuring patient data was complete before appointments.
- Scheduled appointments and diagnostic tests for patients, coordinating with physicians and laboratory staff.
- Provided patients with pre-appointment instructions, informed them about insurance coverage, and explained the referral process when necessary.
- Documented vital signs and medical histories accurately in patient records and assisted in preparing exam rooms.
- Supported medical providers by ensuring all necessary medical documentation was prepared for each appointment.
Education
Certified Phlebotomy Technician Certificate
High School Diploma
Skills
Patient Scheduling & Registration
Insurance Verification & Pre-authorization
Demographic & Financial Information Collection
Medical Terminology
HIPAA compliance
EMR / EHR
Vital signs monitoring
Patient-focused care
CPT & ICD-10 Coding
Customer Service Excellence
Attention to Detail & Accuracy
Strong Communication & Documentation
Multi-line Phone Handling
HIPAA Compliance
Time Management & Organization
Problem-solving & Conflict Resolution
Vital Signs & Clinical Documentation
Exam Room Preparation
Patient Care Coordination
Medical Charting (EMR/EHR)
Phlebotomy (if used on the job)
Patient Education & Follow-up
Clinical Support for Physicians
Pre- and Post-Procedure Assistance
Certification
- CPT - Certified Phlebotomy Technician
Timeline
Medical Assistant
Healios Therapeutics
12.2025 - CurrentRead More
Medical Assistant
CHI St. Vincent
01.2025 - 12.2025Read More
Patient Care Coordinator
Ortho Arkansas
06.2023 - 01.2025Read More
Medical Assistant
Living Hope Southeast
01.2023 - 08.2024Read More
Newport High School
High School Diploma
Read More
Phlebotomy USA
Certified Phlebotomy Technician Certificate
Read More