Amanda Stone
Saint Rose,LA
Summary
Results-driven Business Operations Specialist with 20 years of experience working in all de Adept at steering the ship through all aspects of business management, from strategic planning and financial oversight to operational efficiency. With a keen eye for optimization and a knack for problem-solving, I've honed a skill set that ensures the seamless running of a business.
Overview
18
18
years of professional experience
Work History
Business Operations Specialist
Delta Ice, Air And Heat
11.2019 - Current
- Issued receipts, invoices and billing statements.
- Reconciled bank accounts, expense accounts and unbudgeted expenditures.
- Resolved accounting discrepancies with critical thinking and thorough research.
- Maintained vendor records and accounting histories, tracking purchases to reduce errors.
- Maintained inventory and ordered office supplies through vendors.
- Developed Excel spreadsheets to track data and streamline accounting processes.
- Generated reports from auditing and bookkeeping activities.
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure.
- Processed customer orders and contracts to foster continuous satisfaction.
- Developed and maintained client rapport to assess needs and develop catered solutions.
- Processed credit card payments and accurately handled cash.
- Accomplished multiple tasks in a fast-paced environment.
- Delivered fast and friendly service to handle questions and service complaints.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Handled customer inquiries, payments and service requests.
- Informed customers of promotions and special offers to increase sales.
- Managed customer calls efficiently in fast-paced call center environment.
Inside Sales Specialist
Greater Louisiana Ice
05.2011 - 05.2019
- Supported territory alignment with promotion of core brand offerings to new and established customers.
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills.
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure.
- Developed and maintained client rapport to assess needs and develop catered solutions.
- Processed customer orders and contracts to foster continuous satisfaction.
- Managed client and prospect correspondence and resolved related inquiries.
- Estimated and quoted prices, credit or contract terms and delivery dates.
- Handled stressful situations professionally and multitasked with ease.
- Processed credit card payments and accurately handled cash.
- Accomplished multiple tasks in a fast-paced environment.
Sales Administrative Specialist
Warren Southwest Refrigeration
03.2006 - 02.2011
- Supported sales team operations by managing incoming leads, documenting communication and preparing proposals.
- Succeeded in keeping accounts accurate by verifying bills and payments before finalizing actions.
- Forged solid vendor and customer relationships based on trust and knowledgeable support.
- Processed requests for information, catalogs and samples.
- Coordinated smooth deliveries, following up on orders and independently handling concerns.
- Organized and updated file systems, keeping records easily retrievable.
- Managed incoming and outgoing mail, packages and faxes.
- Supported meetings by setting up spaces and taking detailed notes.
- Answered multi-line phone system, determining next steps to assist staff and customers.
- Ordered, dispensed and organized office supplies for team use.
- Compiled records, materials and forms needed to handle different requests.
Education
Business Administration
University of New Orleans
New Orleans, LA Skills
- Friendly, Positive Attitude
- Consultative Sales Strategies
- Customer Relationship Management
- Attention to Detail
- Accounts Payable/Receivable
- Purchasing
- Scheduling
- Office Administration
- Data Entry
- Bookkeeping
- Quickbooks
- Expert in all Microsoft 365 Programs
References
References Upon Request
Timeline
Business Operations Specialist
Delta Ice, Air And Heat
11.2019 - Current
Inside Sales Specialist
Greater Louisiana Ice
05.2011 - 05.2019
Sales Administrative Specialist
Warren Southwest Refrigeration
03.2006 - 02.2011
Business Administration
University of New Orleans