Amanda Stone
Las Vegas,NV
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in multiple environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
Work History
Crisis Response Case Manager
Signs Of HOPE
02.2023 - Current
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided leadership, guidance and support to staff members.
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Outreach Worker
Help Of Southern Nevada
08.2021 - 02.2023
- Developed strong relationships with local organizations to establish network of support services for clients in need.
- Administered and tracked client service payments.
- Worked with Unhoused people to educate on methods of relocation or assistance opportunities.
- Collaborated with healthcare providers to coordinate medical appointments for clients facing barriers to access or transportation issues.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Served as liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Advocated for client needs and funding for at-risk groups.
- Coordinated with local government to provide resources to clients.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Promoted self-sufficiency among clients by providing guidance on job search strategies, resume writing, and interview preparation techniques.
- Provided support to social service clients in navigating available resources.
Case Coordinator
Never Give UP Behavioral Health
04.2020 - 05.2021
- Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as a Case Coordinator.
- Partnered with local organizations to expand access to social and community services.
- Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
- Provided leadership, guidance and support to staff members.
- Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Managed over 40 assigned cases and projects in 2020.
- Discussed cases with clients, providers and staff.
- Documented each patients' activity in program-specific databases.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Lead Resident Care Coordinator
Muir Wood Adolescent And Family Services
10.2018 - 03.2020
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Administered medications to patients and remained vigilant for negative side effects.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Facilitated communication among team members, fostering collaborative work environment for optimal resident support.
- Remained alert to problems or health issues of clients and competently responded.
- Coordinated resident admission and discharge process, ensuring smooth transition and minimizing stress for residents and families.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
Case Aide
Community Care Management
05.2016 - 10.2017
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Facilitated communication between clients and other service providers.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Developed and maintained accurate records of programs and services.
Child Advocacy Coordinator
YWCA Of Sonoma County
08.2013 - 06.2016
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Enhance quality of care provided to at-risk children by staying current on industry trends, research findings, and evidence-based practices within the field of child welfare
- Assessed community needs and identified resources for social and community service programs.
- Increased access to resources for children in need through diligent assessment and referral processes.
- Improved child advocacy efforts by coordinating with multidisciplinary teams and community partners.
- Developed strong network of community partners, including schools, law enforcement agencies, and mental health providers to promote collaborative solutions addressing unique needs of disadvantaged children.
Education
Masters of Social Work - Social Work
Grand Canyon University
Phoenix, AZ07.2026
Bachelor of Science - Sociology With An Emphasis in Social Work
Grand Canyon University
Phoenix, AZ08.2023
Associate of Science - Social And Behavioral Sciences
Santa Rosa Junior College
Santa Rosa, CA05.2019
High School Diploma -
Ridgeway High School
Santa Rosa02.2007
Skills
- Written and verbal communication
- Resource Identification
- Case Documentation
- Staff Management
- Case Planning
- Crisis Intervention
- Documentation proficiency
- Community Outreach
- Staff Oversight
- Case Management
- Problem-Solving
- Data Entry and Analysis
- MS Office
- Certified in CPR/AED
- EMR / EHR
- Dependable and Responsible
- Customer Service
- Teamwork and Collaboration
Timeline
Crisis Response Case Manager
Signs Of HOPE
02.2023 - Current
Outreach Worker
Help Of Southern Nevada
08.2021 - 02.2023
Case Coordinator
Never Give UP Behavioral Health
04.2020 - 05.2021
Lead Resident Care Coordinator
Muir Wood Adolescent And Family Services
10.2018 - 03.2020
Case Aide
Community Care Management
05.2016 - 10.2017
Child Advocacy Coordinator
YWCA Of Sonoma County
08.2013 - 06.2016
Masters of Social Work - Social Work
Grand Canyon University
Bachelor of Science - Sociology With An Emphasis in Social Work
Grand Canyon University
Associate of Science - Social And Behavioral Sciences
Santa Rosa Junior College
High School Diploma -
Ridgeway High School