Amanda Stork
Mobile,AL
Summary
Motivated individual seeking a position in a field where my personal skills and accomplishments will allow me the ability to excel in a company and grant me the opportunity for growth and further development.
Overview
18
18
years of professional experience
Work History
Automotive Service Advisor
Mercedes Benz of Mobile
Mobile, AL
04.2022 - Current
- Spoke with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Provided customers with estimated costs of vehicle repair.
- Ordered necessary parts for specific service jobs, as needed, from suppliers.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Inspected vehicles for issues and recommended appropriate repair services.
- Communicated with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Followed up with customers after service visits to confirm satisfaction with completed work.
Operations Manager, Vacation Specialist
ACP Real Estate
Dauphin Island, Alabama
04.2015 - 04.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve company operation goals.
- Managed operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve guest experience.
- Connected with clients and developed strategies to achieve repair and customer service goals.
- Tracked and replenished inventory to maintain par levels.
- Performed staff management, task allocation, and materials coordination duties.
Secretary
Boja’s Food’s Inc
Bayou La Batre, Alabama
03.2011 - 01.2015
- Payroll assistance, petty cash reconciliation, accounts receivable, and accounts payable
- Vendor Interface, data entry, customer accounts
- Utilize Microsoft Word, Excel, and Spreadsheets
- Bank reconciliation, billing preparation, time management
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Prepared shipping packages by printing packing labels and verifying orders.
- Screened visitors and directed to specific location for office safety.
- Produced and distributed memos, newsletters, and other forms of communication.
Bank Teller
RBC Bank
Bayou La Batre, Alabama
02.2007 - 03.2011
- Night deposit and ATM transaction processing
- Maintain and balance a cash drawer daily
- Accept and process loan payments, fulfillment of Client needs regarding personal, business, and commercial accounts
- Deposit transactions, maintenance and responsibility of vault supplies along with teller order fulfillment, and bank supply inventory
- Preparation of daily proof records, weekly monetary shipments, petty cash and bank reconciliation
Education
High School Diploma -
Alma Bryant High
05.2005
Skills
- Logistics Oversight
- Workflow Optimization
- Performance Monitoring
- Multi-Unit Operations Management
- Process Improvement Strategies
- Problem-Solving
- Operations Monitoring
- Planning and Implementation
- Inventory Management
- Decision Making
- Customer Service
- Operations Oversight
- Travel Itineraries
- Microsoft Office
- Reservations Booking
- Travel and Accommodations Explanation
- Basic Mathematics
- Data Entry
- Work order management
- Warranty processing
- Service estimates
References
References Michael Berger- 251.604.9225 Ashley Fowler- 251.652.8301 Regina Bridges- 251.366.6874
Timeline
Automotive Service Advisor
Mercedes Benz of Mobile
04.2022 - Current
Operations Manager, Vacation Specialist
ACP Real Estate
04.2015 - 04.2022
Secretary
Boja’s Food’s Inc
03.2011 - 01.2015
Bank Teller
RBC Bank
02.2007 - 03.2011
High School Diploma -
Alma Bryant High